When catalog item is Requested ,How is impact and priority Auto populating
In a Service Catalog request, how are Impact, Urgency, and Priority determined for a Requested Item (RITM)?
Forum Posts
Resolved! How to enable bulk data import option in Workspace list view
How to enable bulk data import option in Workspace list view
Edit and Export option not available in default list view in custom workspace list menu
We have a custom workspace created using list template where the edit and export option is available for my list hut in default list it's not available.
Restrict Low-Priority Incident Creation via Point of Entry Field in Emergency Change
Hi All,In the Emergency Change form, there is a field called Point of Entry, which is intended to accept high-priority incidents only. Normally, this field does not accept low-priority incidents. The lookup list for this field displays only high-prio...
Aadhaar Login with OTP Verification project in ServiceNow 👇
How to create give me full step by step this project and how to connect ui builder data binding any give me full details in step by step
How to remove stages in Transfer order Tasks
Hi All,We are working on a requirement where we need to remove stages on main Transfer order Task (alm_transfer_order). Can anyone help us how can we achieve this? how can we remove requested and delivered stages? Thanks.
Resolved! Catalog UI Policies to hide the fields
Below is my requirement.Upon selecting "Is the user External" checkbox, the user can see the "Requested for(External)" field and if not selected then the user should see "Requested for (Internal)" field.Upon selecting "User not found" checkbox, the u...
Resolved! How to open and update a Catalog Task using ATF
I'm looking to run a full E2E ATF in one of my Service Requests, but I seem not to be able to locate the relevant Catalog Tasks (under RITM and REQ). Ideally, I should1) locate this unique SCTASK;2)assign it to a user and an assignment group;3)write ...
Resolved! How to add fields to pop up window
Hi All,We have a requirement to add few other field to a popup window for a reference field asset on trasnfer order line table. Asset field is reference to alm_asset table but only few fields are visible. How can we add few more fields.
Why setWorkflow(false) Didn’t Stop All Automation
ProblemI used setWorkflow(false) expecting it to prevent all business rules, flows, and other automation from running during an update. However, I still saw certain logic executing, which was confusing.SolutionThe key realization is that setWorkflow(...
Resolved! How to Control Attachments for RITMs After a Specific Status.
Is it possible to implement this using a Business Rule: prevent attachments from being added or deleted for RITM records of a specific catalog item when the state is Work in Progress or later?
Resolved! Can a user without roles (doesn't have access to SN instance), approve/reject a Change by email?
The question is: Can we configure an approval task for a user who does not have access to ServiceNow?The user will not have any roles. The client would like to send an approval to an IT director by email, allowing the user to approve or reject direct...
Resolved! Understanding Where CHILD_INCIDENT_QUERY_FILTER Comes From (Extension Point Deep Dive)
Problem:While working with parent–child incident relationships, I couldn’t find where CHILD_INCIDENT_QUERY_FILTER was being defined or applied. It wasn’t obvious from the UI, business rules, or scripts, which made troubleshooting confusing. 12/25 - A...
Virtual Agent
Is it possible to set the subcategory field based on category in through Virtual agent, I am creating Incident via virtual agent and I want to fill category and subcategory fields as well.
