Hi All,I am facing an issue with Provider Notifications in Microsoft Teams when using Virtual Agent (VA) with Now Assist enabled.Scenario:Provider notification is triggered from Virtual Agent.When Now Assist is activated in Virtual Agent, notificatio...
Good afternoon.!I have an RITM/REQTASK where it contains a multi-row variable set value. How can we achieve it to have one single report that fetches this value, along with the normal variables.Please help.!@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudl...
Hi, When exporting the data to Excel, the duration field is currently displaying in seconds. However, I would like it to show in hours and minutes only. Could you please advise how to achieve this?Thank you in advance for your support.
I created a new module in the application menu. So I create a new UI view.It is with the filter of "incident status = new" and is set with the incident table.Then I tried to create a new form section for it , yet in the form designer, the view I crea...
Hi everyone,I need help updating my email address for both ServiceNow University (Now Learning) and the ServiceNow Community. My accounts are currently linked to my work email, and I want to add or switch to my personal email to keep access to my lea...
answer = ifScript();var mgr = current.variables.requested_for;var gr = new GlideRecord('sys_user');gr.get(mgr.sys_id);var ge = gr.manager.toString();function ifScript() { if (ge == current.opened_by.toString()) { return 'yes'; } else { ...
i need to mandatory Additional Comments (journal input type) when state = close incomplete (value = '4')i try to use ui policy with ui action, i try to use client script, but it's doesn't work, the field doesn't become mandatory.what can be the sulo...
I searched and found a solution to create a standard change from Script. Nevertheless I ran into the situation that the script was aborted with the attached message, sttaing that a Business rule prevented the creation of the standard change because o...
Hello,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical issues and ...
Hello ServiceNow Community, I am currently working as a Frontend Developer with over 4.5 years of experience in building responsive and user-friendly applications using modern web technologies. Recently, I decided to transition into the ServiceNow e...
How can I configure blackout schedules for every weekends only for normal change ?
Hello All, In AWA, I have Service channel for Hr case and in that I have set 'Default capacity' under capacity and utilization tab. It is setting default capacity for all the queues in that service channel.My requirement is that I want to set agents...
Hi, is there an updated set of video on on-call scheduling? I found these one but they are related to the legacy interface. I'm looking for some using the service operation workspace. ref: On-call Scheduling: Set-up Videos - ServiceNow Community I'...
