Some of the users are experience Home page issues after XANADU upgrade
Hi All , Some of the users are experiencing We'll be landing at your destination shortly... when click on home page .Please assist me to resolve this .
Forum Posts
Resolved! Catalog item check IP ranges
I need to write a catalog item flow that will check for three separate IP ranges on a single variable. If the IP that is entered is outside those ranges, then I need a group approval to be created.Any ideas would be appreciated.Thank you,Monica W.
Field Style in reference field
I would like a paperclip icon to be displayed in the request_item field of the sc_task table when a file is attached to the record set in the Request item.To meet this requirement, I set the Filed Style as shown below. However, while the icon appears...
Group Naming Best Practices
What are some best practices for naming groups?In my current project, we are implementing a ServiceNow change request process.We have a group responsible for implementing and approving changes for each product provided by the client (AWS, CrowdStrike...
How to modify redirect url when searching esc portal catalog??
1. Copy the original catalog page and proceed with customization (change to original id : sc_cat_item2323, copy : sc_cat_item)2. The phenomenon of loading to the original url, not the copied page, when accessed after searching the product on the empl...
Resolved! ITSM Pro "versus" Pro Plus licensing question
Hi, Documentation states "The Now Assist for ITSM application requires an IT Service Management Pro Plus or Enterprise Plus license." My question is if the "Pro" license level I've been told we have is the same level as "Pro Plus"? If not, please...
Resolved! How to show a downloadable xl file link conditionally when user selects one of choice in a dropdown
How to show a downloadable xl file link conditionally when user selects one of the choice in a dropdown field in service portal?
Getting java.lang.NullPointerException while loading dashboard
Hi , in our instance of service now I am getting NullpointerException while loading a dashboard. I see that we started getting this error "2025-11-13 09:52:50" and I am suspecting that there was come change done on the filters for this dashboard whic...
Resolved! Is there configurations required to switch from ITSM Standard to ITSM Professional?
We currently have ITSM/ITOM Standard and have updated to ITSM/ITOM Professional. Is there specific configurations/installations that we need to do to start taking advantage of the new features. I have been searching for documentation and have not f...
can we change the Servicenow Profile in Time Sheet Portal color ?
Please let me know where do i have to change this code?CSS Code:// Grays$gray-base: #000000;$gray-dark: lighten($gray-base, 18.04%);$gray-darker: lighten($gray-base, 8.24%);$gray-light: lighten($gray-base, 40%);$gray-lighter: lighten($gray-base, 94.5...
Dashboard deployment issue.
Hi Team, We created one dashboard and adding the platform analytics reports, we deployed it to test instance, first time successfully deployed. Second time we have added 2 more analytics reports to the same dashboard, second time when we are deployin...
Non- conversational catalog is not opening in new page through virtual agent topic
Hi All, We are working on creating a new topic to request a catalog item through Virtual agent. PFB snips of the flow designed. The issue we are facing is whenever a catalog is searched through the topic and if it is of type non-conversational th...
Virtual Agent Fallback Topic
Hi ServiceNow Community,In Virtula Agent fallback topic flow, there’s a decision based on vaVars._topic_strategy == "unknown" vs. not unknown, which leads to different messages (“Wrong Topic” vs. “Topic Not Found”).I can’t find where _topic_strategy ...
In the List View i want editable acesses only one field remaing all are not editable .
I write code on onCellEdit but not working i will give my code the next linefunction onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose =true; var editedfield=g_list.getColumnName(); var allowField="u_item_type"; if(allo...
Service Portal - Hide user information on header menu.
Hi Every Body How can i Hide user information on header menu ? Is there any possibility that the header menu may not be displayed or be displayed without any options, including the logo, on a portal built with Service Portal? thanks.
