Hi team,For a vip user in incident form, below is how ,it comes in service operation workspace Below is the OOB client script(highlight vip caller) responsible for that which i thinkif we just want to change the name of VIP to frg. is there any way b...
I want configuration item in alphabetical order. Is there any way to do that?
Hello,This is my After update BR on SC Task Table(function executeRule(current, previous /*null when async*/ ) {if (current.request.state != '5') {var ritmSysID = current.request_item.toString();var grRitm = new GlideRecord('sc_req_item');grRitm.quer...
HI Team,Need your supportthis is Record producerCurrently, when am typing any portion of the application or system name in the Application/System Affected field , type is reference (e.g., partial name, middle word, acronym), no matching suggestions a...
Hello, I am getting "Undefined" in place of the Virtual Agent logo beside the Articles response (Get Product Help Topic). The logo appears correctly on all other responses.Any idea why this is happening
while i was trying to make use of gs.hasRoleExactly('any_role') it was actually returning undefined can anyone please explain this
Dear ServiceNow Community,I have a query, If I have CSM and ISTM module, is it best to record any issues coming from customer as 'Case' only or to be captured as 'Incidents' too? My understanding is anything with the service provider to be recorded ...
Dear ServiceNow Community Members,I would like to do the data anonymization, archival, and deletion of PII data in ServiceNow (CSM), ITSM and scoped applications in my ServiceNow Instance. I don't have Data Privacy,ServiceNow Vault applications.I wan...
I Have integrated two servicenow instance using service bridge. created groups with same name in two instances as Demo Group, as i created so the sys id's will be different in two instance but the name will be same, So I'm writing a advanced transfor...
You must have seen that when you open Workflow Editor in new versions of ServiceNow PDI - you see the "New Workflow" button. But it takes you straight to the new Workflow Studio, thus forcing you to create your workflow using Flow Designer. However, ...
Hi everyone, I have a valid business requirement to record an appointment that has already taken place (for example, for documentation or reporting purposes). Is there any way to handle this scenario?Thank you in advance for your guidance, Victoria
Service Desk Agents doesn't hear the audio of the notification when they are chatting in live interaction in Service operation workspace. They also receive a notification with no body.I'm trying to check what is the issue, but i couldn't determine it...
Hi All, I have got a question for this community. My concerns are around the governance we can built in ServiceNow for Risk accepted problem records. So currently we could set up automation to manually review Risk accepted Problem records within 365 ...
Looking at some documentations like "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2656707" it looks like Servicenow are heading towards deprecating the Operational Status field across the platform. Not sure if will be totall...
I have a PAR dashboard with a Pivot table on it. This table uses 3 data sources to create 5 columns as seen in the first screen shot. Columns 1 and 3, and 2 and 4 are the using the same data set with different time series aggregates. Everything wo...
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