Automated Scripted Factors
Is it possible to take yes/no variable fields or checkbox variable fields and turn them into numbers for scripted factors? If so, anyone have a sample script to try out?
Forum Posts
Empty or invalid format for Attachment Records variable input
hihow can we sort this attachment issue
Document Management - No Attachment Icon
Hello, I'm trying to leverage the Document Management functionality (ds_document) but I noticed there is no attachment icon visible on the form of a document record. See attachment.How could I do enable attachment on ds_document form ?
Custom bar chat in Dashboard level
Hello Everyone, I have one Dashboard and having the reports type is column .i have one construction table in the one filed -CSP field having the options FL Validation, S-Failed, S-Success,C-Failed, C-Success, D-failed, D-Successbar char also like bel...
Create major incident directly in workspaces
Hi Everyone, In servicenow instance, there is a menu option called 'Create Major Incident'. After clicking this button, it will redirect to a new record of major incident Similar1y, I want this functionality in CSM workspace and SOW workspace. Cu...
Resolved! Can We Embed A Image/Logo To Excel Exports ?
I Have a Task To Create a Custom Export button and Also Do some Styling in the Exporting Excel Sheet Like Logo adding and Coloring the "cells"Is It Possible?
Resolved! Virtual Agent Document Upload: File Size Limit & Error Message Customization
Hi everyone,I’m trying to upload a document in the Virtual Agent window using the out-of-the-box (OOTB) document upload feature in Enhanced Chat. I have a couple of questions:The default file size limit is set to 1024 MB, but in Virtual Agent it stil...
I need to create a POC for Advanced work assignment using Agent schedule without Agent workspace.
I need to implement a POC using incidents for Advanced work assignment using Agent schedule without Agent workspace.Is that possible OOB without any customization. Customer doesn't want to use the agent workspace and set their availability; they wan...
Resolved! Approval of order guide "New Hire IT Hardware"
I want to know where is set to trigger approval in this order guidethis order guide automatically trigger approval, where is this set ? how can I modify it ?for personal training and learning
Read ACL should not have GlideRecord/GlideAggregate/GlideRecordSecure in script.
Hello All,Hope all are doing good !!ACLs (Security rules) should not have GlideRecord/GlideAggregate in scriptWe have a custom ACL written as shown below using GlideRecord. How can i replace this code so that it does not use GlideRecord query. or is...
updating CSS in Workspace
Hi All, I have used form header component in workspace in that component used label value component. I want to modify the font-size and font-weight in both component. Could you please let me know how can I change the CSS. I tried by adding below CSS,...
Parse .tct file data into MRVS
Hi All,I am working on a Service Catalog Item where I have an attachment type variable. My requirement is:User uploads a .txt file through the attachment fieldOn file upload (onChange client script), I need to:Read the file contentParse the dataPopul...
Currently Im getting a data in tabular format , but need it in excel and want to attach it to mail.
I have a requirement where i need to get data from incident table and send the data in excel to mail.using Mail script I'm getting that data in Tabular format, But need it in excel and attach it to mail.
Getting error while creating in incident server side coding
Please help me about the query
I need to explore on Advanced work assignment (AWA) with skill based and last assigned routing
In my project, they wanted to implement Advanced work assignment (AWA) for IT Requests and incidents, so they asked me to explore on it, and I need to provide a quick demo on that to the team. I need some hands on for Skill based and last assigned ro...