Hi All, when we import change request from one instance to other, only change request gets imported and workflows are not attached to it. can we also import its corresponding workflows from that source instance to target instance?
VirtualAgent stopped working in Microsoft Teams ChatWhen you say hi, they respond with, "We are experiencing technical issues and are unable to continue this conversation."It was working until now, but suddenly an error like this started appearing.Ot...
There is no change and problem modules in Australia PDI when logged in as admin. Any idea of this?
OverviewProvider Notifications allow sending interactive notifications to approvers in Microsoft Teams when an approval is created. Approvers can approve or reject directly from Teams in a single click, without navigating to ServiceNow. Configuration...
There is a requirement to auto resolve incidents based on short description as soon as it is assigned to any group. NOTE:-- Incidents are created from integration (i.e. Affected user is integration user).Thank you
Hi Community, We are working to enable a functionality to transfer a WSD Case (task inherited) to incident. We do not have Universal Request installed right now - hence working on a custom implementation. Our logic includes below artifacts1. UI Actio...
Hi. I'm involved in application support for an application that has both internal and external users (customers). One of the customers raised a request via email, and I want to log it in servicenow as an incident ticket. I can't paste their email Id ...
A new user has joined our servicenow org, I have been asked to provide him access to SIR workspace. how to check which role or group has access to it
Hi Team, can anyone help here please.when user enter different search i need to connect to live agent if search term exists show respective topics.It is continuous going in this loop.
We are not receiving ServiceNow Teams Actionable Notifications when an active conversation is in progress. How can we mitigate or overcome this limitation?
If anyone can help me with the 7.4.1 activity in the IT Service Management (ITSM) Implementation (Zurich) course, I would appreciate. The only state that appeared to me was the authorize state. So I created theses change models (7.2.1) and those stat...
In MS Teams Actionable Notifications, I need to include Catalog Item variables along with a few additional fields. Can someone please assist me on this?
Hi all, I'm working in an instance that is integrated with Microsoft Teams. For the application manifest for the bot, we enabled Tabs and used "Your Hub" with a custom service portal instead of Employee Center. The Chat tab of the integration in Team...
Greetings Everyone;In Servicenow SPM module; i want to create an assessment in a demand task with a state level conditionScenario: When a new Demand task is manually or automatically created with states Pending, Open, Work in progress - a new assessm...
When users click on a chart in the Risk Workspace Platform Analytics to view details, they see different columns depending on the user. We tried arranging the columns and using the "Restore to Default" option while impersonating users, but the fixes ...
