How to call flow designer from Virtual agent

Pooja Mallikarj
Kilo Sage

Hi Community,

 

I want to run a flow designer from virtual agent. I know about Action utilities which is used to call flow designer but my question is  what would be the spoke ?If I select Action from action utilities.

 

Thanks,

Pooja M

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@Pooja Mallikarj 

you can call flow and send inputs using Flow API

Check this link

Scripting with Flows, Subflows, and Actions 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

Thanks for the reply.

But I want to trigger a flow designer from virtual agent topic ?I am thinking to make use of "Action" utility from VA .How can we do that?

 

@Pooja Mallikarj 

yes you need to use Action utility with script part and then use the link which has the script

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

I am getting below error.

PoojaMallikarj_0-1691418903056.png