Hi all, I've connected the slack marketplace app "ServiceNow for Slack" and connected it to our instance, which we use a custom URL for. If I connect the app to our service-now.com domain, link unfurling works when you paste a service-now.com URL int...
Hi All,I have created a RITM report for a specific catalog item and scheduled to send the report on a particular time,daily. The format of the file is CSV, When the users recieve the file they dont see the display name in the header , instead they c...
Hi, We have date field and it has default calendar which doesn't allow users to select year wise. For ex: If user want to select 1995 then manually click from 2026 to 1995. Can we have calendar where we can select year?
Help on why this is not workingI want to allow a user, an admin or the account svc_snow_mw to set delegates for people.This account is our connector with ServiceNow and Moveworks we have running outside of ServiceNow.Users and admins can still set de...
Requirement: The entire workflow should happen on the SC Task (Catalog Task) form — not on the RITM or Service Portal. The user opens the SC Task, uploads an Excel file into the "Add Asset Details" attachment variable, and the "Asset Details" Multi-R...
Hi Team, I am facing an issue with consumable records in ServiceNow.I can see multiple records in the alm_consumable table where:Quantity = 0State = In StockSubstate = Available despite the item in the shopping cart is also inactive This is occurring...
Hi @community We recently did a clone down from prod to Dev.We Integrated with M365 teams for approvals with self-configured bot, The implementation is not advanced in production yet, we are still doing the Development and UAT.the configuration in Te...
I have a requirement where i need to get data from incident table and send the data in excel to mail.using Mail script I'm getting that data in Tabular format, But need it in excel and attach it to mail.
Looking for help understanding the purpose of the Reason field in Change Requests in the Zurich release of ServiceNow. Maybe explaining what we need would help. We need a way to understand why a change request is needed. We are trying to determine ...
Hi All, I have a requirement to create the Report for CMDB application has contract details or not if application has contract details contract has attachment or not. Table1: cmdb_ci_applTable2: u_contractsTable3: sys_attachments.I am trying to creat...
I'm trying to get a list of all successfull und non-successful login attempts over the last 2 years. I thought I could use table sys_user_login_history to get the needed information. But it looks like all data older than 1 month is deleted from it. D...
I am currently stuck on Task 06: Display Audit Results on Compliance Scorecard in the CMDB Health Micro-Certification simulator.Here is what I have already verified and performed:Audits Configuration: Under Compliance > Desired State > Audits, I have...
How to add Users to watchlist field in flowdesigner without script or flow variables on the update record action on RITM
When end-users initiate a live chat session from an Employee Slate portal (built using the AI Experience framework), the assigned agent in Workspace finds that Now Assist capabilities—specifically Chat Summarization—fail to trigger or remain unavaila...
Hi, We have enabled Agent Chat on our portal by installing the plugin 'Agent Chat' without deploying virtual agent.We got the requirement to change a number of messages while interacting with the agent. Changed all of them except for below:'Agent has...
