I have requirment where i have a producer scirpt which is on the record producer to update the record , and not crate the new record.I have to use current.setAbortAction(true) to prevent the record creation .but the gs.setRedirect("url"); does not wo...
Hi all,I hope everyone is doing well.I have created a record producer for procurement case table now I want to see all those variables in the case table, so for that early we have a Variable editor so we can get the variables from it. But now it is n...
On the Incident form, the header displays the table label ("Incident") along with the record's display value (for example, INC0010001). Is it possible to change the table label dynamically based on a condition? For example, if the Priority is 1, can ...
While loading the legal portal I received the below error messagesError Server JavaScript error undefined is not a function.Line number 11 (sys_script_include.94d06ee7db3b04509dd29207db961953.script)Error Failing widget: 'Relevant for you' (6cc836d0d...
Hi Team, I wrote a display BR script with two messages: first a warning message and then an info message. When I run this BR, the info message shows first and the warning message appears second. Why is this happening? Is there any reference order? I ...
Hello Everyone,I am from India and planning to take the ServiceNow Certified Application Developer (CAD) certification exam. Are there any active discount vouchers, coupon codes, student offers, NASSCOM programs, or partner discounts available for ca...
Hi All, When I try to tag someone in an incident record in classic view, I get the records but it says - "Cannot Access Record" while in some records, it works fine. I want to know how does this functionality work and how can I modify the functionali...
Hello Team,There is an Email Notification where the User can able to approve the Request through Email.I have used the OOB {mailto:mailto.approval}.User is not able to approve the request through the Email.What are the Troubleshoot steps i need to ta...
We have developed an AI agent to classify cases based on the short description and description fields. The agent performs as expected and provides accurate results during manual testing.We are now aiming to automate this process. To achieve this, we ...
I am building a order guide which includes multiple catalog item. And I want to hide a catalog item in the order guide on the basis of another catalog item variable when get changed.
I have configured Dynamic translation for email using kb I cannot see any translated email contents in notification.Do I need to update email body to show Dynamic translation content ?
Is there anyway to add a number of custom date filters for use in reports.All I've found so far is maybe using a script include, and that wouldn't real be an option for many of our users.
HiHow to re-run the workflow where RITM State is Close Complete Request State is Close incompleteFor Request State is Close Complete, Stage is Close incompletewhy because due to a BR one task hasn't got created and other tasks are close incomplete.we...
Hi Team,I am working on the ServiceNow Virtual Agent learning task that requires accessing the Password Reset Instructions KB article through the Open Chat Window in the Service Portal.However, the chat window is not appearing in the bottom-right cor...
I have to auto route tickets to two different assignment groups but we don't have any routing condition. Now the team is doing it manually based on description and their experience. How to automate this task.