Guidance Required for ServiceNow CTA Prerequisites & Learning Path

Hi Experts, I’m planning to pursue the ServiceNow Certified Technical Architect (CTA) certification. Could anyone please share the official prerequisites, mandatory certifications, required courses, and recommended learning path for CTA preparation? ...

Add Attachments to Form (SP) - invalid table error

Is this even possible for ATF?Note: Upload attachment will only show if user answer "Yes" 

Building ATF for API Testing for Integration Validation with Zurich

I am attempting to leverage ATF to build with the Send REST Request - Inbound test step for our API connections. All of the documentation I can find for this is from 2019 and does not match the current interface. I have a variety of API's I need to t...

Dynamically Setting Recipients List Based on On-Call Schedule

Requirement: Dynamically Setting Recipients List Based on On-Call Schedule to send out an SMS on the Major Incident Workbench. Current Script: (function() { var currentTime = new GlideDateTime(); var recipients = []; var groupSysId = curr...

UI Policy not working from a choice list selection unless I save the record.

Hi all, I thought this would be really simple and am sure I've done similar before, but I'm trying to make a field hidden until the appropriate option is selected from a choice list on the same table, and want to avoid script so am using a UI policy ...

When Commitments have many Offerings, how can I tell which SLA task relates to which Offering?

Hi All, So we have set up Service Commitments to make managing incident SLA Definitions easier. Each Commitment (e.g. for P1, P2, P3, P4 etc) has many, many related offerings. We have set up the SLA definitions, so each time the incident moves to a n...

Email Reply and Reply all -

one requirment , in which i need to add the Company banner in the Reply Banner automatically when the agent click Repy or Reply All button in the Agent Workspace , i tried with Email template but when adding the Email template , the old email threads...

Restrict ritm creation via table API

The above requirement is not getting achieved with before insert BR, I need to block ritm creation via table api and only authorized channels like service catalog/approved API should be able to create.Please help, if anyone has implemented such requi...

How can i add a new Dashboard to SAM or HAM workspace?

AWA “AI Available” Presence Status – Origin and Functionality?

Hi everyone,While doing final testing in Advanced Work Assignment (AWA), we noticed a new presence status labeled “AI Available.” Our original question didn’t get much traction, so I’m resharing with a bit more context in case others have seen someth...