Hi Everyone, In servicenow instance, there is a menu option called 'Create Major Incident'. After clicking this button, it will redirect to a new record of major incident Similar1y, I want this functionality in CSM workspace and SOW workspace. Cu...
I Have a Task To Create a Custom Export button and Also Do some Styling in the Exporting Excel Sheet Like Logo adding and Coloring the "cells"Is It Possible?
Hi,Recently, I have tried to integrate ServiceNow with Salesforce using OAuth 2.0. But in the salesforce I can't able to find the New Connected App in the App manager instead there is New External Client App. Even when i click on it is showing that i...
Hi everyone,I’m trying to upload a document in the Virtual Agent window using the out-of-the-box (OOTB) document upload feature in Enhanced Chat. I have a couple of questions:The default file size limit is set to 1024 MB, but in Virtual Agent it stil...
I need to implement a POC using incidents for Advanced work assignment using Agent schedule without Agent workspace.Is that possible OOB without any customization. Customer doesn't want to use the agent workspace and set their availability; they wan...
I want to know where is set to trigger approval in this order guidethis order guide automatically trigger approval, where is this set ? how can I modify it ?for personal training and learning
Hello All,Hope all are doing good !!ACLs (Security rules) should not have GlideRecord/GlideAggregate in scriptWe have a custom ACL written as shown below using GlideRecord. How can i replace this code so that it does not use GlideRecord query. or is...
Hi All, I have used form header component in workspace in that component used label value component. I want to modify the font-size and font-weight in both component. Could you please let me know how can I change the CSS. I tried by adding below CSS,...
Hi All,I am working on a Service Catalog Item where I have an attachment type variable. My requirement is:User uploads a .txt file through the attachment fieldOn file upload (onChange client script), I need to:Read the file contentParse the dataPopul...
I have a requirement where i need to get data from incident table and send the data in excel to mail.using Mail script I'm getting that data in Tabular format, But need it in excel and attach it to mail.
Please help me about the query
In the Continual Improvement Management Module, there is a "base value" field and a "target value" field for a KPI. In addition, when you select PA as the "Success measurement method", an addition field, "Percentage Improvement" is also visible on t...
In my project, they wanted to implement Advanced work assignment (AWA) for IT Requests and incidents, so they asked me to explore on it, and I need to provide a quick demo on that to the team. I need some hands on for Skill based and last assigned ro...
I am wanting to remove the Strategy and Data Reporting (SDR) from the highlighted field. When I right click assignment group to remove SDR, it does not appear there. How do I troubleshoot and remove the desired option?
Hi All, I need your help in configuring an auto-generated message by Virtual agent (Eg. Please wait while we connect you to live agent) that will be sent to user if the user has to wait for more than 2 minutes to connect with a live agent. Thanks
