Unable to see Inbox icon in CSM workspace for sn_customerservice_agent user.
Unable to see Inbox icon in CSM workspace for sn_customerservice_agent user. Please help me to get it.
Forum Posts
Pending Change Approvals List
Our organization is new to Change management. We are wondering if a list exists in the Change module, similar to the list that exists in the Knowlede module, for pending approvals. Is there a place that users can go to see all the pending Change appr...
Resolved! How to send acknowledgement email to user (client) that case is created
I have created a flow in flow designer in CSM for the scenario 'When an email is received from any client email (ex: client1@test.com) to the servicenow mailbox (snow1@test.com) , it should create the case in Cases table'. Question: After the case i...
Resolved! Post option under Work Notes and Edit option in CSM/FSM Configurable Workspace
Hi Community,We are facing an issue in the CSM/FSM Configurable Workspace.For a user with the snc_internal role:Under Work Notes in a Case, the user is unable to see the Post option.In the My Open Cases list, the user is unable to use the Edit option...
How to Dynamically Show/Hide and Require Attachments in a Record Producer
While working on a Record Producer requirement, I needed to dynamically control the standard ServiceNow attachment button based on a user's selection.At first, it sounded like a simple requirement. However, I spent quite some time looking for a clea...
Redirecting Virtual Agent Generated Catalog Item Links to a Custom Portal
Hi Everyone,Catalog item links generated through Virtual Agent are currently redirecting users to the SWP/Virtual Agent portal instead of our custom portal.I attempted to update the portal configuration and replace the SWP link with our custom portal...
Next Experience Dashboard Migration – Compatibility Warnings and Migrated Content Blocks
Hi Community,We are currently migrating several classic dashboards to Next Experience UI and have a few questions regarding compatibility.We've noticed that:Some widgets are displayed in Compatible Mode after migration.Some migrated Content Blocks sh...
Alternative to iframe-based On-Call Schedule widget for Next Experience Dashboard
Hi Community,We have a dashboard that was recently migrated to support Next Experience UI.One of the widgets on the dashboard is "MIM On-Call Schedule", which is currently implemented as a Content Block containing an iframe that loads the legacy On-C...
Collaborate option is not giving start a teams chat in service operation workspace
Hello community experts I'm trying to configure major incident management from the scratch where I am trying to configure collaborate to create teams chat and conference call I am not seeing that option (although when I impersonated as major_inc_mana...
Resolved! Remediation target date is calculated based on the risk score ? how its updating ?
Remediation target date is calculated based on the risk score ? how its updating ? Target date is receiving from the qualys or servicenow updating? remediation target rules how its wokring?
Data Synchronization Failure for VITs - VITs are still open in ServiceNow VRM
data synchronization failure for VITs Qualys Status: Closed / Fixed. (The vulnerability has been scanned, remediated, and verified as gone on the target asset).ServiceNow Status: Open / Active. (ServiceNow is failing to receive or process the update...
Platform Analytics - Is it possible to reduce the Dashboard name size?
I've noticed that the area used for the dashboard name size is taking a lot of space from the screen in the dashboard. This is inconvenient for users who have the zoom set to 100%. Looking for a way to change this size to at least half of what we ha...
There is no change and problem modules in Australia PDI when logged in as admin. Any idea of this?
There is no change and problem modules in Australia PDI when logged in as admin. Any idea of this?
Resolved! attachment mandatory requirement
The requirement is to ensure that when attachments are copied from another record, they do not satisfy the mandatory attachment requirement. Users must upload at least one new attachment on the current record and should not be allowed to proceed with...
Hi All ! I am new here
I am new to this environment and I am from service desk domain. Any suggestions how to move further.