We have a requirement where we need to identify Incident records in the Incident table that have not been updated for more than 2 day . The details of these incidents — including Number, State, Category, and Last Updated Date — should be compiled and...
Hi Team, We have noticed the issue: that many of our emails from other servicenow applications are getting in ignored and we need to process them without ignoring , to achieve that We have added AND conditioning in same email filter['ignore header' ...
For Standard Change Templates, when going to Template Management the 3 OOTB Catalog Items are missing data but active. Is this something I can revert or bring back, a missing plugin, or something I need to go to support about? Clicking Open Record d...
Hi, I have a requirement where the watchlist users comment/attach something on sc task, state should change from pending to In progress. But It should be restricted only to native UI i.e, when watchlist users update something on native UI, then on...
Flow from topic block is not resuming to main topic. I have created a topic block to display kb article inside my main topic but once the flow is going inside the topic block, its not resuming the remaining steps in main topic, flow is getting ended ...
We are working with the ServiceNow Virtual Agent (Vancouver). There seems to be an Out Of The Box topic called “show notification” (within the setup topics model), which shows up unwanted in certain cases. We cannot inactivate the topic, change the a...
Hello, I would like to know if anyone implemented. the Automation to kill the long running jobs.If anyone done. please guide or can you provide script idea to implement. Thanks in advance.
Hi,I am currently working on a scenario in Flow Designer and have run into an issue. I want the flow to wait until a value is provided in the subcategory variable. Here’s the use case:The flow creates a task for a particular business function.In the ...
Hi, I'm trying to automate file transfer from the SFTP folders to ServiceNow. Can someone please assist with this?
Hi, I would like to modify the label of the Additional Comments field in Service Operation WorkspaceI tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "...
Hi, I am trying to provide an option for users to retry connecting to a live agent after no live agents accepted their chat in the first attempt. I created a queue trigger when the max wait time is reached to trigger a flow that presents users with t...
Hello, community! I'm trying to sum variables (Value) within MRV and send that sum to a variable (Sum) outside of MRV. I developed this client script within the record producer, but it's not working:function onChange(control, oldValue, newValue, isLo...
I am not sure if maybe we are using this wrong or thinking about it incorrectly but we have been trying to use SLA schedules on our HR tickets and it. We are using the out of the box ones that are Mon - Fri 8-5 no weekends and excludes holidays and n...
I had given my exam on 22nd january from a registered Kryterion centre and I passed my exam, But on 13th march My certification had been invalidated due to some issue Below is their response,I am not able to understand what is the reason behind this,...
Hi Everyone,The helpful yes/no button below all articles are not available in my instance. Attaching screenshot on what i would like to achieve.I referred some product documentations, and it was mentioned to install the plugin which I already install...
