Hi Team,When I view an article in the knowledgebase in the self-service,Then I see: I do have the capability to add Knowledge blocks.I have Enable checkbox related to blocks in the knowledge base, even though i cant see knowledge blocks, in theself-s...
I have created record producers , I am having supplier name reference fields and on selection of supplier name field 4 fields gets autopopulated on the form but it is not getting saved to backend table.
Hi all, The Help Desk manager is looking to roll out a pilot for the ServiceNow Agent application. Some agents have expressed interest in being able to create Incidents on their Android/iOS device. However, he wants a way to be able to report on, or ...
I've installed already installed and activated the plugins related to NLU- NLU Workbench.
Hello,We have a requirement that we build a catalog form( Catalog A) for user request.Once the request is submitted, a reviewer will record another set of inputs based on the information provided by the requestor.Once the Request is submitted( from ...
Hi All, We are working on a catalog item where we have a list collector variable("additional services") getting from question_choice table . Now we need to get the values selected in the list collector into request description. When we are adding the...
Query in Virtual Agent and Microsoft Teams Integration, just need to confirm once we Authorize from Admin on "Request Based Chat" does it gave option to select people who want chat access or it get configure automatically to everyone?
I would like to implement a restriction where the end date cannot be selected beyond one month from the start date
Hi, I am trying to customize the greeting of virtual agent. It should include the username(customer name). I have created the topic. But when trying to use that topic, the topic is not appearing in search. Please suggest what I might have missed. ...
Hi everyone, I am looking to create AI Agent(s) to query couple custom tables and return some results to user based on the query. For example, user wants to see couple level of approvals / approver(s) defined for specific division, region for example...
I am currently working on a Virtual Agent topic in ServiceNow, and I need some help with capturing user input from a "Static Choice" node by enabling the "Conversation Switching" option and then redirecting the user based on their input.Here is what ...
Can someone help me with the script for below questions :- 1. Map discovered software to software model.2. Mark software as reclamation candidate when unused for 90 days.3. Update compliance status after reconciliation.4. When an asset is updated in ...
Hi Team, I have a requirement like below,Requirement:Enable mapping between Ownership Groups and Knowledge Bases so that:When creating a new Ownership Group, it can be linked to one or more specific Knowledge Bases.When creating an article, the Owner...
We are facing an issue in dynamic translation for Virtual Agent in Agent Chat. We have configured everything like plugins Dynamic Translation For Agent Chat etc. and enabled in Conversational Interface for Agent Chat and Virtual Agent Both. There are...
Hi Team,How to install Knowledge Block in PDI.Regards,Abhilasha G T
