A form is there, where we are putting all mandatory fields. However when submitting the form using 'Submit Record Producer (SP)', it should navigate to a next screen and should show some case number with its details.Currently, it is not navigating to...
In my automation steps I have to click on "Remove All" and Cross icon to delete individual records. Please check in the below screenshot:There is not way to capture the component for the "Remove All" and Cross icons. This is a part of mrvs and mrvs ...
Hi everyone,We have installed Now Assist and have been using it in Employee Center. We are also using Virtual Agent in Teams.We now need to configure Now Assist in Teams. However, when testing it, we receive the following message in the chat:"You don...
Hi, I am going crazy because I keep getting a duplicate of the prompt message after the user has entered a text string.I am using a text input to be able to use the contextual search.I have created a new topic with only this and it still doesn't seem...
Hi All,I am working on a Virtual Agent use case where I have configured a pre-chat survey with an option:"Please select if your inquiry is related to HR or IT"and display buttons: IT and HR. My requirement is: If the user selects IT, then any further...
Hi,I created a view rule to force itil users to the SOW view. (function overrideView(view, is_list) { if (gs.hasRole("itil") && !gs.hasRole('admin')) answer = "sow"; // set the new view to answer })(view, is_list);The problem is that the user can ch...
Anyone facing issues with slow loading of list reports in Platform Analytics dashboard after migration from Core UI dashboards? If Yes, were you able to solve it?I am not able load and edit the data source/conditions/table as well. The screen gets st...
One of my customer's ServiceNow access-token authentication API works successfully in Postman when the grant_type is set to "password". However, when an incorrect password is entered multiple times and then changed back to the correct password, the ...
I need Scenario Based Scripting Questions including all topics
Hi @community, @Virtual agent ,I am facing issue while creating a new NLU Model and adding content for the ServiceNow Virtual Agent chatbot.When I try to create a new NLU Model, I receive the below critical error message. "Some features may not be av...
Does anyone know how to add a My Incidents tab next to the My Requests or My Tasks tab in Employee Center Pro? Please let me know if you have any information.
Hello TeamDuplicate task sla are crated as shown and one is created by system which is closed by 1 second and other one is created by Assigned to please suggest why duplicate sla are created Thanks
Hi all, I'm facing an issue where if I start a conversation in Production, there is an unwanted topic. I've searched but I could not find anything that relates to it. Even if I test the Active Topics under VA Designer, there works how its supposed t...
Adding a Custom Field to the Service Operations Workspace (SOW) Activity LogYes, this is possible. I successfully added a custom field to the form(s) in Service Operations Workspace (SOW) and configured it to appear in the Activity log.Note: Before t...
Hi teamI have a requirement where I need to filter requested items based on certain criteria For capturing the logic of criteria, i have created a script include which returns all the sys_ids of requested item matching criteria Now the dynamic filter...
