I have a requirement to hide the New button in the Status Call related records on the Incident page in Service Operations Workspace (SOW).I initially tried using Declarative Actions. I followed multiple YouTube references and implemented the steps ex...
Create an Agent Chat record to enable Virtual Agent on the default Service PortalThe record name should be VA (this name will be used to validate that the task was done correctly). *NOTE: The "Order" field is required. Please enter "100" for the orde...
Hi Everyone, I am integrating servicenow CSM and virtual agent with whatsapp using Twilio, according to the following documentation:https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/concept/messg-whatsa...
I'm building a Virtual Agent topic and need to set variables in a Script Action node that can be displayed in subsequent Text nodes.Working example in my instance:- Script sets: vaVars.count = 10;- Appears in Variables tab under "Script variables"My ...
Hii'm having xyz table for that xyz table there is related list it's of abc table but when i click new on related list it's taking me to def table.how to stop this it should take to abc table only
Hello, We have an asset team, who have the asset role. However, we another team to have similar access but only be able to not write to Assigned to, Serial Number, Asset Tag, Model, Configuration Item, Comments. I thought I could do a client script ...
I have a related list that pulls in records that are between open and close dates in Parent record. Search shows >= even if I change the field to a text field. If I use the search by the rows it works fine Is there a way to fix this?
Can anyone tell me what role is needed to view the Statistics tab on the Standard Change Templates?
Hello Everyone,I’m trying to raise a catalog request using a custom topic I created in Now Assist within Virtual Agent. I tried using the “Raise a Request” and “Submit a Catalog” topic blocks in my topic, but neither is working. Can someone guide me ...
While I am trying to authorize servicenow, I am getting this error message ?? Don't know what I am doing wrong. Can anyone help me with this ??dev332702.service-now.com/oauth_redirect.do?error=invalid_request&error_description=missing+required+code+c...
Hi All,I am facing an issue with Provider Notifications in Microsoft Teams when using Virtual Agent (VA) with Now Assist enabled.Scenario:Provider notification is triggered from Virtual Agent.When Now Assist is activated in Virtual Agent, notificatio...
I would like to understand the step‑by‑step process for migrating a dedicated ServiceNow SaaS instance to an MSP environment, including an end‑to‑end guide on preparing the MSP instance and performing the migration.
Hi ServiceNow Community, I am looking for some guidance and leads as I pivot my career into the ServiceNow ecosystem.With 5 years of experience in Full Stack Development (Core PHP, MySQL, JavaScript, and ERP systems), I have a strong foundation in bu...
I am in the middle of a project to close out items that have become orphaned or aged out.What I found is there are 527 open Problem tickets going back as far as 2020.These are all being assigned to a group that has no members in it, and we have found...
I have a Catalog Item with an MRVS (Multi‑Row Variable Set). The MRVS is visible correctly in the RITM (sc_req_item), but it is not showing in the Catalog Task (sc_task).I am using flow all other varibles are visible in catalog task except multi-row ...
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