Change - If Change is rejected, we want it to go back to Closed-Rejected?
How can we set when a change is rejected, we want it to go to "Closed-Rejected" status, it currently goes to "New". Seems this is in Flow, but i am not sure.ThanksNick
Forum Posts
Recurring price for Catalog Item is not visible on OOB Approval Record Widget in Service Portal
Hi All,We have noticed that recurring price for Catalog Item is not visible on OOB Approval Record Widget in Service Portal.When I checked the Approval record widget, it has recurring price included to be displayed, but for some reason it is not appe...
ATF open record
Im trying to submit a contract for review and then approve it. However I am navigating to the my approvals and can see the approval record but im not sure how I can actually get into the record and approve it as the sysid is not passed.
Incident Read-Only Access for Non-ITIL Managers (Tried OOTB Options Already)
Hi Community,I’ve been working on a scenario where certain business managers (non-ITIL users) need to view incidents in ServiceNow. These users:Do not require ITIL access.Should only have read access (form details and work notes).In limited cases, th...
Drag and drop Attachment Not working in workspace form.
Hello Team,I am facing an issue with file attachments in my custom workspace.When I try to drag and drop a file into the attachment section, I get this popup message: "For our security , file drag and drop may not have been allowed . Please use the ...
Resolved! How to get impersonate option in business portal
Does anyone have any suggestion on how to get the impersonate option in business portal. Tried the steps mentioned here but it did not work:How To: Add Impersonate User in Service Portal (using OOB Header Menu)
knowledge article can not find in vega chatbot when searching with meta words in ServiceNow
knowledge article can not find in vega chatbot when searching with meta words in ServiceNow
Resolved! Refresh icon in dashboard list - SOW
Hello, I have a requirement to add the refresh button in the dashboard list in SOW.Currently when you open SOW -> Overview-> Open one list from a report -> this is how it looks:My requirement is to add the refresh button where the yellow dot is, just...
Escalation notification not working for alert when the maintenance field update to false
Alert created. Maintenance was initially false, then immediately set to true. After that updated to false the escalation notification should have to work as the alert is in open state
CAD
Which of the following statements must evaluate to true for a user to pass an Access Control? (Choose three.)A. The user has one of the roles specified in the Required roles related list.B. Scripts configured in the Access Control must evaluate to tr...
Resolved! CAD
Which one of the following objects CANNOT be used in a Script Action script?A. previousB. GlideRecordC. eventD. current
ServiceNow Business analyst documents needed where i can find related to CMDB and ITSM
ServiceNow Business analyst documents needed where i can find related to CMDB and ITSM
Presentation on integration between artic wolf and service now
Hello,Did anyone have presentation on integration between artic wolf and service now
Color the priority field based on priority value
Hi team,I have a requirement to highlight the priority field on Incident form with a different color based on the priority value.Red-Critical 1Blue-High.I know the process to highlight the field on the list view, but I want to change the background c...
Table schema export
As part of a overall project in our company we are building a data dictionary of all our applications. I am able to export the Table data contents to CSV, but I would also like to download the schema itself, I might be daft but I have not been able t...
