We have configured Virtual Agent for CSM and copied Out of the box conversations like create case and update case, however when we are testing it with non-admin user but has roles that can create cases the virtual agent is not processing the creation...
We need a service catalog specific to our Consulting practice to request items related to their Marketing, Sales, and Workshop needs.1. Create a new service catalog named Consulting Practice.2. Add three categories: - Marketing - Sales - Worksh...
Hi,I have activated now assist in virtual agent . Now in now assist virtual agent i want actions tab to come similar to the virtual agents . And also i want to change the support number or give more options other live agent over there . I want like a...
HI Team .Can someone help me with SLA creation for the below requirement,P1 ticket (4 hour SLA): Case 1:SLA will start from ticket created time and preferred schedule by customer is within 4 hour, and the arrival time is within 4 hour.Example: ticket...
I'm working in a custom workspace for an App Engine app on Zurich. From either a custom page or record page, I'd like to open a record in a new tab, and close the current tab. Reading suggests that there are two global objects g_navigation and g_aw t...
I have requirement to create a single record producer which should display the set of variables based on logged in user group. For users who are part of Group A, then this record producer should display few variables and if users not part of group A...
Even though I have set Synonyms, Stop Words, and Typo Handling to public status, I cannot publish my Search Profile.Looking inside the dictionary above, the vocabulary remained in NEW status even though it was in public status.Could this be the cause...
How can I move the help text below? I changed the catalog builder and this setting applies to all help texts; now all the text is to the side. I need to adjust it and move the text to the bottom.
when Response Tasks go to Work in Progress, the parent Security Incident automatically changes to Contain.We don’t want this behavior, and I found no Business Rule doing it.Where is this roll‑up coming from and how can I disable it?
dear community, i created custom table and i did not have any autonumber field in that, but i created one customer field and it will generate a number when ever user saves the record. i want to populate that field value below the table name in form ...
Hi all,I am trying to fetch **CC email addresses** from an **Inbound Email trigger in Flow Designer** and populate the **Watch List**.I created a **Flow Variable (watchlist_sysids)** and used a **Set Flow Variables (script)** step with the below code...
Hello, I am wondering if it is possible to see all the related change requests that were put in for a specific CI in my CMDB. For ex, I put in 2 change requests for server X on Monday/Tuesday - is there a way within the CI record to see those change ...
Nowadays, most customers use Single Sign-On (SSO) for the ServiceNow platform instead of logging in with individual credentials. While many are familiar with configuring or customizing SSO for web access, I recently implemented a simple configuration...
Scheduled Jobs are used to run scripts or tasks automatically at defined times or intervals. They are mainly used for automation, maintenance, and background processing.Assessment Metric Types:In the survey you have to set the trigger conditions for ...
