I'm unable to find ServiceNow Performance dashboard in Performance Analytics > Dashboards.
I'm unable to find ServiceNow Performance dashboard in Performance Analytics > Dashboards. I am using ServiceNow Yokohoma patch 7.
Forum Posts
Frequent cache flushes negatively impact instance performance.
Hi All, Frequent cache flushes are happening on the instance due to a few properties being updated constantly.Please suggest Which things need to be checked while reviewing and enabling the ignore cache for these properties. Is enabling ignore cache ...
Causes of the Virtual Agent Response: "I will confirm that this is accurate"
When I input text into the Virtual Agent, I sometimes receive the response, 'I will confirm that this is accurate' from the bot. Is this feature typically related to Contextual Search?"I want to modify this response message.Could you tell me which to...
Is there any to remove the follow and update buttons from change request
As part of upcoming enhancements to the Change Request module, we are planning to remove the "Update" and "Follow" buttons from the Change Request form UI. This change is being proposed to simplify the user interface, reduce unnecessary user actions,...
Issue -Inbox Clears
I’ve been using the inbox feature in SOW to manage my workload, and I noticed that at some point in the middle of the day, my inbox was automatically cleared and reset. After checking through some community discussions, it seems that this might be a...
Resolved! Date math problem
Hello,I am attempting to use GlideDate to calculate the difference between today and a saved date, but I keep getting the time included with the GlideDate object (even though everything says that doesn't happen. I ran this script as a test: var today...
How to add business days to a date field based on category selection (skip weekends)?
Hello Community,I need help creating an OnChange client script that adds business days to a date field based on a category selection, while skipping weekends (Saturday and Sunday).Requirements:When category = "Hardware" → Add 5 business days to the d...
How to Manipulate what would yo like to do in Virtual Agent
I want to manipulate this section to add more buttons etc
Modify standard template change values not to be pre-populated
Hi, I just want to have the fields left as empty up to the user to be modified and filled:- Implementation plan- Risk and impact analysis- Backout plan- Test plancurrently once I remove them from the template and try to save it then the template asks...
Virtual agent icon only visible to home page
Hi Everyone,I've cloned the Virtual Agent widget and successfully added it to the Service Portal. However, it's currently only visible on the home page. I need it to be visible across all pages of the portal.Has anyone faced this issue before or know...
VA dynamic choice
Hi, I am using a dynamic choice to show active p1 and p2s in VA designer. I have set the default message as this: However when in the chat it displays back to me like this: Does anyone know how to remove the other text?
Scenario To compose and send an email out from a Problem ticket, so it is shown in Worknotes Given
Scenario To compose and send an email out from a Problem ticket, so it is shown in WorknotesGiven a Problem a ticket
Resolved! How to add an "On-Hold" button in the Problem Ticket screen to pause SLA?
Hi All, we have a requirement to add a "Pending/On-Hold" button in the Problem Ticket screen. The purpose is to pause the SLA when the root cause analysis depends solely on a third-party vendor.Additionally, this button should be visible only to the ...
Interview question on ITSM for exp(1-2)
Hello Community,I am having interview on next can you share possible interview questions and real time scenarios for the experience (1-2) years on ITSM.
