Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Populate only required groups

Hi Community, For one of the catalog items, we have a variable named "groups", and the available choices for this variable are maintained in the question_choice table. The variable type has been set to List Collector, with the List Table configured a...

tulasi8 by Tera Contributor
  • 778 Views
  • 5 replies
  • 0 helpfuls

Problem in approving requestes

Hello ever body, I am a new in service now and I face a problem in approving process .I have a table called Birth Certificate request and I have a field called state, When the state change to Waiting approval , the approval request go to user has acc...

AlhussainiM_1-1767118335954.png AlhussainiM_2-1767118561313.png
AlhussainiM by Tera Contributor
  • 460 Views
  • 2 replies
  • 0 helpfuls

Resolved! Attachment related Issue on service portal

Hi, I have a doubt in one requirement is given to me i.e., On the incident form state is resolved of incident after that I want to attach the attachments on incident form but they can't show on my approvals on service portal and I also want to do tha...

yashgarg by Tera Contributor
  • 485 Views
  • 3 replies
  • 1 helpfuls

Report Knowlege Gap Button on Incident Form

Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list

ITSM STRY070404

Hi!In this lab I', suposed to populate a standard change template with data from STRY070502 - problem is that that story doesn't seem to exist. I cant find it in the story list of the lab instance for the course. And a simple google search doesn't co...

RouzbehP by Tera Contributor
  • 275 Views
  • 1 replies
  • 0 helpfuls