I have a PA dashboard that tracks number of security incidents created per day. I set Threshold where if over 3000 security incidents are created, send a notification. We want to generate an INC after the threshold is breached and assign it to our te...
Hi All,I am facing an issue with Provider Notifications in Microsoft Teams when using Virtual Agent (VA) with Now Assist enabled.Scenario:Provider notification is triggered from Virtual Agent.When Now Assist is activated in Virtual Agent, notificatio...
We have done LDAP integration in ServiceNow with below condiotions1. Active directory attribure - "objectguid" as coalesce field 2. Importing data scehduled configured for every 6 hours 3. Connection is good but when we check the import set after we ...
Hi Everyone, Requirement 1:There is an out-of-the-box email client template for change requests called “Email to Requested By and Assigned To.” The requirement is to hide this email template when the state is “Closed” or “Cancelled.”However, even aft...
Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...
If an SLA definition has been configured in the past, it has to be changed or a new SLA definition has to be created then,- Will the new SLA definition have any impact on the older incidents following the previous SLA? If yes, then when?- What measur...
Changes to dashboard built in the workspace are not moved when we promote the app via My company applications. Can someone please explain how to promote the changes?
I don't have an option to create an article like my colleague has. I have to request some role/ it will be allowed at certain level?
Hi Everyone,I wanted to understand whether in real production environments there are scenarios where multiple SLAs need to be applied to a single Incident.If yes, in what kind of situations does this typically happen?It would be really helpful if som...
Hi, I really want to use a flow to set a field value. I could probably get this working easily as a business rule but at this point it's the principal of the thing. I have 2 choice fields with numeric values that, when updated, should be summed tog...
Hello community, I was experiencing truncation of the email field and, originally, I thought it could be a matter of changing the length of the field, but I since noticed that truncation is happening for emails that are nowhere near the length limit....
We are working with the ServiceNow Virtual Agent (Vancouver). There seems to be an Out Of The Box topic called “show notification” (within the setup topics model), which shows up unwanted in certain cases. We cannot inactivate the topic, change the a...
When I create a Known Error article link in the problem ticket, it opens a knowledge template upon submission. I have published it, but it is not visible in ESC. It says I don't have sufficient permission: "You do not have sufficient privileges to ac...
Hello Everyone, I’m working on a story to automatically update the install_status of Configuration Items (CIs) based on the number of days since their last discovery. Specifically, I need to update CIs with the following criteria:If a CI hasn’t been...
Hi All, We have a requirement that there should be a group approval triggered to the CI Business Service group's only permanent employee. Like the if the group has 5 members and 3 out of them are contractors it should be any one approve for the rest...
