How to change Notification Sender Name while sending notification

[Hari S1]

Hi,

We are automatically adding comments from a business rule with a specific user name(that is Abel Tuter) when the ticket is assigned to the Database or Hardware groups.

Additionally, we have created a notification to inform the caller after comments are added. However, the notification is currently being sent with the name 'System Administrator' but it should be sent with the name 'Abel Tuter.' How can we achieve this?

Please help me.

Business rule:

Notification:

Sample example:

-> Incident ticket it is coming correctly:

But in notification it is coming with different name:

Thank you in advance

[Priyanka_786]

@Hari S1 : You can try with email script to set  "from" of notification dynamically and call that email script in notification. 

Email script- var caller_address=  current.caller_id . email;

email.setFrom(caller_address);

Try out if it works . Hope it helps.

Please mark my response as correct/helpful if it helps you.

Regards,

Priyanka Salunke

[Hari S1]

Hi @Priyanka_786 ,

I tried with above script but still same.

Thank you

[Priyanka_786]

@Hari S1 : Please try below approach by calling email script in notification to set comments.

Comments - ${mailscript:emailscriptname}

 Email script- code as follows.

var commentText = current.comments.getJournalEntry(1);

template.print(commentText);

Hope it helps.

Please mark my response as helpful/correct if it helps.

Regards,

Priyanka Salunke

[Hari S1]

Hi @Priyanka_786 ,

Thank you for the quick response.

I have added above script in notification and notification email script but not sure I am still getting comments with system administrator name.

Notification:

Email script:

Received email:

Thank you.

[dreinke]

Hi - did you ever figure this out??