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CAB Workbench Delegate

Hi, Can a delegate be added to run the CAB meeting thought Workbench without having the ability to approve/reject changes? I just need them to present the changes and the CAB manager to approve the changes after the meeting.

LorenaS by Kilo Contributor
  • 599 Views
  • 1 replies
  • 0 helpfuls

Canceling silently the RITM through fix script

Hi All, I have a requirement to cancel the requests . I did it through the fix script, but after cancelling the request ,  the "closed by" and "updated by" is populated by my name. How to cancel the requests without getting to know the "closed by" an...

phr by Tera Contributor
  • 157 Views
  • 1 replies
  • 0 helpfuls

Weekly Change Calendar/Report

Looking to either modify the Change Calendar or create a Calendar Report showing planned changed this week with details. The out of box only shows he CGH# and Description. Has anyone successfully done this?

PeterJDI by Tera Contributor
  • 166 Views
  • 1 replies
  • 0 helpfuls

Major Incident Parent and Child Tickets closing

HiCan someone advise  as I am trying to establish whether this is OOB behaviour on P1 Tickets  Where we have resolved all the Child Tickets and also resolved the Parent - we are finding that the Parent Ticket is NOT auto closing from the State of Res...

shelley0366 by Tera Contributor
  • 378 Views
  • 1 replies
  • 0 helpfuls

Resolved! Collapsible box in Catalog item

Dear Community,I am trying to add a collapsible box widget having multiple choices to select a category in a catalog item. I tried adding a variable with type HTML but it is not working. Does anyone know the solution for this?  Thank you in advance!

SohaP by Tera Contributor
  • 824 Views
  • 3 replies
  • 3 helpfuls

Related list not accessable

Hi,I have some related lists under Portal Content. Everything under this list are not clickable.. like buttons, filter, url etc. Any idea how to resolve? plz  

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Rosy14 by Tera Guru
  • 178 Views
  • 1 replies
  • 0 helpfuls

Resolved! Incident - Virtual Agent Channel is missing

Hi Team, Upon checking the channel in the incident table, there is no option for virtual agent but checking the choice list for the channel field, the virtual agent option is available for task table and universal request table. What should I do so t...

Mark52 by Tera Contributor
  • 465 Views
  • 1 replies
  • 1 helpfuls