Hello, I followed this ticket here, Adding RITM Variables in Approval Mail Notification, which resolved the issue with not getting variables to be displayed on approval requests. However, the there is a new issue with this fix. The email variables th...
I am getting the error " Error occurred while creating a ticket. Please contact System Administrator" while creating an INCIDENT for RCAKSPACE.
Hi Team, i need to pull out a report where i don't want existing assignment group, other than the existing group i need to pull the report, what condition i can apply in the report. Regards,Garvit
Hi Team, Before connecting to the Live Agent the header appears as, After connecting to Live Agent, the header appears as I would like to display it as "Chatting with" +Live Agent Name Can someone guide on it? I have understood it retriev...
Hi,I would like to know if it is possible to enable the user experience analytics and consent policies for specific custom application alone.Thanks,Dhimple Balakrishnan
I want to display tabular format data with TOP 20 Business service weekly alongside the incident count per Business service.Business services with maximum Incidents is categorized as Top Business service and top 20 will be display in the report. If t...
Hi! I am working on Virtual Agent and after connecting with a HR Live Agent the user's input field is disabled, meaning that only the Live Agent is able to write in the chat. What is the cause of this problem? Thanks
Hi , I want to upload data using "Choose File" option , how can we achieve this using atf . Thanks,Tiasha
Hi, I have a scriptinclude AetCatalogTaskHelper, one of my catalog item has referenced to this script include in Global scope,But catalog item is in another scope. Below is the code for script include:var AetCatalogTaskHelper = class.create();AetCata...
Hi folks,I have a field in my catalog item 'return date'. If return date is 1 day before i need to send a notification and 1 day after need to send one more notification. Can anyone help me on this as i am not aware about it with steps and sample sol...
Hi All, Want to create a Virtual agent welcome message and attach a url in the message could anyone pls help me i tried by creating system properties but no luck.
Make additional comment field read only in portal when state is resolved.we can achieve this by using clone the existing widget with new widget. Please help me to solve this issue.
Hi Team, I have a requirement that there should be one button in Service Operation Workspace - incident form. When the user clicks the button there should be popup with caller's phone number. It should be clickable. Any help would be appreciated & h...
Hello, How to lock the user Account using business rule script, kinldy Advise. ThanksSrini
