Virtual agent respond back to greeting message
Hi All,Is this possible that after initial greeting message in virtual agent if user inputs 'hi', 'hello'. Can a bot respond back with different greeting message other than initial greeting message
Forum Posts
How to create Incident block in VA to update location information based on caller?
How do I create a incident block in virtual agent designer which should populate the location information based on the user (caller) ? My incident block was creating the incident with location information blank on the incident form. I was able to up...
KPI Reports in ServiceNow
HI Experts,can you please assist on reporting this area is not much known to me would like to explore.All I know is ServiceNow provides reports in module= Reports but these are basic ones which are table based. Performance Analytics - this is advance...
Able to see the knowledge article on IT Knowledge Base but not on Knowledge Homepage
Hi All, For few articles, we have given some users the Can Read role associated with the article. So they are able to see the articles on IT Knowledge Base but not on Knowledge Homepage. Please suggest. Regards,Divya
How to hide a UI Action on relatedlist
Hi Team, I have created a UI Action which is to be visible on the related list.That related list is visible on many forms as a result UI Action is also visible.Can you tell me how to make that UI Action(Add/Remove Responsiblity) only visible on a par...
How to add and remove filters in query builder cmdb through script
I have a requirement to remove some filters from saved query builders and add some filters through script. Can someone help me with this.Thanks in advance!
Resolved! client controller is not working
when i added $scope in the client controller for my existing code is not working the existing and $scope code, what is wrong in this ? my exiting code :(used to pass the input values from cline to server side) c.passvalue = function(checkStatus) ...
Not able to publish custom NLU Model
We are facing issue in publishing custom NLU Model. We have added utterances and vocabulary in NLU but at the time of publishing it is not getting published. Publish button is not working. For example: Whenever we are adding new language in the exist...
Restrict access to virtual agent features
Can someone suggest me on thisCurrently we have agent chat available in prod instance. We are planning to roll out virtual agent in prod instance for certain user/group in first phase and then it will be available for all users. So how we can restric...
Can MID server able to hit an URL exposed to internet
Can MID server able to hit an URL exposed to internet. Example ServiceNow integration with another ServiceNow instance via Mid Server
Put name in outbound Email from ServiceCat form
I have a servicecatalog form that captures a name by picking from sys.user. I need to put that name into a task Email. I have these steps in my flow - when the Email is produced from the second step, the name come out in long code
UI Action in the relatedList
Hi Team, I created a UI Action to appear as Contact Relationship related list . But I want this to only show on related list on Customer Contact table . Its also appearing on all the tables which has Contact Relationship as related list.Can we just r...
Ignore Mandatory Evaluation in Rule based in Order Guide.
Hello In Ignore mandatory evaluation field in rule based in Order Guide is not working even if it is checked .There is no difference between checked and unchecked option in this.I am facing this error. Is anyone facing this same error.
Attachment insertion using Scripted REST API.
Hello Community,How to upload/attach a Document/Pdf/Image in the Scripted REST API where i need to access the document where i need to b upload to the Servicenow.Thanks,Daiva.
Change field color in service portal incident
Hi, I have a "priority" field in my incident form, that changes according to other fields. I want to add color, so that when priority is high the field will turn red, and the same with the rest of the priorities.I think I need to add something to the...
