How to change Now Assist Virtual Agent Icon?

[Kapil Khedkar]

Hi Everyone,

I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon  that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one.

Any help would be appreciated.

[GlideFather]

Hi @Kapil Khedkar,

I don't think that's possible, if you go to the branding tool, everything is editable except of the icon:

go to Conversational Interfaces > Settings > Branding > (select your Assistant) and there you can do the whole branding:

https://www.servicenow.com/community/now-assist-for-creator-forum/unable-to-change-background-color-...

[Kapil Khedkar]

Hi @GlideFather , Thanks for your response. 

My requirement is different, I want to update the chat launcher icon that appears at the bottom of the Employee Center page (the one user click to open the chat).

[GlideFather]

Yes @Kapil Khedkar for that I wrote "I don't think that's possible" and sent you a link where you can see that the icon isn't possible to replace...

Feel free to support my efforts by hitting kudos or accepting as solution to help others in the future 

[ssemmens]

Hi Kapil, after raising a query to Now Support for this, there doesn't appear to be a way to easily do it. 

I have raised an enhancement request - please go upvote this if you also stumble across this and want this feature! 

https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=5a76704047347e90c4e1a325126d43bb&s...