How to change Now Assist Virtual Agent Icon?

[Kapil Khedkar]

Hi Everyone,

I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon  that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one.

Any help would be appreciated.

[MJ671]

Hi Kapil
The VA logo which you shared indicates the Enhanced chat.
If you want to change the Enhanced chat to Standard chat, you have to go to this table sys_now_assist_deployment_channel and for the respective portal you have to change the experience from self service to chat widget.

Feel free to support my efforts by accepting the solution to help others in the future.

[ssemmens]

This is a good start, but I think we'd all be happy with being able to update the icon for the enhanced chat itself.

[Vien Doan · Accepted solution]

You can do this by updating the portal theme and setting the $now-sp-nass-FAB-icon variable.

$now-sp-nass-FAB-icon: url('/your_icon.png');

[Kapil Khedkar]

Hi @Vien Doan ,

It worked by adding the CSS variable $now-sp-nass-FAB-icon in the portal's theme CSS.

Is there any way to resize the icon?