How to change Now Assist Virtual Agent Icon?

Kapil Khedkar · ‎10-01-2025

Hi Everyone,

I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one.

Any help would be appreciated.

Vien Doan · ‎11-06-2025

You can do this by updating the portal theme and setting the $now-sp-nass-FAB-icon variable.

$now-sp-nass-FAB-icon: url('/your_icon.png');

View solution in original post

Chris D · 3 weeks ago

$now-sp-nass-FAB-icon-size-factor

"Handles size of Image within the chat icon." It defaults to 1. From Theming for Now Assist in Virtual Agent enhanced chat • Australia Conversational Interfaces • Docs |...

+ @prerna_sh fyi