How to change the layout for Incident form in Service Operation Workspace

[Danny Barker]

Hello, I am configuring the layout for our Incident form in Service Operation Workspace.  I added the available fields for each section.  My question is, how can I change the order of the sections.  I added a Detail section and would like for it to display above the Resolution section. See below. 

[Maik Skoddow]

Hi @Danny Barker 

you could change the sections in the form designer or you do it manually over table sys_ui_form (/sys_ui_form_list.do?sysparm_query=name%3Dincident)

Open the record for the corresponding view and inside related list "Form Sections" you can change the order:

Maik

[Alp Utku]

Hello,

I assume, you have admin role on ServiceNow SoW. In order to configure the layout of Incident form on SoW, you need to open the Incident record (Incident form) on SoW firt. Then, click on your credentials (username) on top right, You will see the option called "Configure Page". Click on It and you will see the option "Form Layout". Please refer to the screenshot attached.