The CreatorCon Call for Content is officially open! Get started here.

Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Walkup Queue Limit

Is there a way to limit the number of the queue in Walkup? We do not currently use appointments, only login via check-ins. At busy periods we'd like to restrict the number of check-ins to around 30.

JorgeLuisJ by Tera Contributor
  • 973 Views
  • 3 replies
  • 0 helpfuls

Compare data between import set table and target table

Hi All,  I'm using a post execute script in Scheduled Data import, to delete the records in the target table. The DL's are synced from AD to ServiceNow via LDAP sync everyday. As part of delta sync I've to delete the DL's in the ServiceNow custom tab...

Navyashree by Tera Contributor
  • 391 Views
  • 3 replies
  • 0 helpfuls

fix: Change Task Status modifcation

Make the change task status pending until the change is approved and then move to open once all approvals are completed.Additionally, when a change is closed incomplete, make the change tasks cancelled.  when Ctask is created, set state = pendingwhen...

AaravOjha by Tera Contributor
  • 480 Views
  • 5 replies
  • 0 helpfuls

create incident and request from the same catalog form

Hi Team,We have a requirement to streamline the process of ticket creation. The business would like to avoid maintaining multiple forms and instead use a single catalog item/form. Based on the selected "Type of Issue", the system should automatically...

PK14 by Kilo Guru
  • 573 Views
  • 5 replies
  • 0 helpfuls

Need to group by User name in the multi level pivot table

I am trying to create  two different reports on a custom tableReport 1 :  Report Type : Bar graph I'm trying to create a bar graph report on a custom table which should be grouped by application field. In this report, I want to get only one record fo...

SamanthK by Tera Contributor
  • 744 Views
  • 4 replies
  • 0 helpfuls

UI action

Hello all, I have created a Cancel UI action button on the form, i) this button should be visible only when all the related tasks of that particular record are closed, if any one task      record is in open state then the button should not be visible...

BhupathiC by Tera Contributor
  • 475 Views
  • 3 replies
  • 0 helpfuls

voucher issue CSA

Hi i have completed my CSA training but not receive the voucher yet and could'nt claim the voucher pls help me on this!        THANKS AND REGRADS!Sravani siripurapu

raghav2323 by Tera Contributor
  • 443 Views
  • 2 replies
  • 0 helpfuls