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Resolved! calendar report

Hi Team , do we have any options to create Calendar  kind of report or we need to select date filter ?thanks !

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pramn by Kilo Sage
  • 412 Views
  • 1 replies
  • 0 helpfuls

Custom Virtual Agent Feedback Setup Topic is not working

Hello All, I have requirement to update virtual agent feedback survey to include more questions.Steps I followed:1. I have created New chat survey definition as per requirement2. I have cloned OOTB Virtual agent Feedback setup topic and created new o...

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_Yash24 by Tera Guru
  • 324 Views
  • 1 replies
  • 0 helpfuls

Alerts in Service Operation Workspace

Hi Community,Good day!I have a question about how ServiceNow Operations work. I want to understand how notifications or alerts are shown in ServiceNow. How do these notifications get triggered, and how can we know when and why an alert or notificatio...

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rah dev by Tera Contributor
  • 845 Views
  • 5 replies
  • 0 helpfuls

To Configure new Problem task model

Hi Experts, I have a requirement to add new problem task models. I have added new problem task models in the 'prb_task_model' table as below: The issue is that the new and updated problem models are not reflecting in the wizard view. If you open any ...

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Bulk data update in knowledge article

Hi everyone,There are multiple versions of KB articles with same number. I have a requirement to update 2 field values in latest version of KB article from an excel to servicenow. I have done it through transform map using coalesce field. But in some...

Data Foundations as a prerequisite for CIS-ITSM

Hello,I am new to the ServiceNow platform and just recently passed my CSA exam. I will now be moving on to ITSM. I have scheduled my CIS-ITSM exam for February 4th but I seen that late last year they have added a new-prerequisite being data foundatio...

sanchezmari by Tera Contributor
  • 655 Views
  • 1 replies
  • 0 helpfuls

Resolved! MAJOR INCIDENT

Hello,I installed the MIM plugin .I added the major_incident_manager role to the admin .I proposed an incident as major incident and I navigated to Major Incident->Candidates ,then the incident can be accepted and rejected by the major_incident_manag...

Devika by Tera Expert
  • 1167 Views
  • 2 replies
  • 1 helpfuls

Exclude MAC addresses as CI's in HAM

Is it possible to exclude MAC addresses from being classified as Configuration Items (CIs) in Hardware Asset Management (HAM)?Could you please advise:The recommended approach / best practiceStep-by-step instructions to configure this     Any guidance...

Resolved! CSM

I’m planning to start learning the CSM module, but I’m having trouble finding the right resources related to CSM Can someone please suggest the right path or resources to learn CSM effectively?

rahulpatilv by Tera Contributor
  • 586 Views
  • 2 replies
  • 0 helpfuls