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Help needed for creating a report in dashboard

I wanted to create a report in ServiceNow which should show total number of incidents whose state is new, acknowledged, in progress and on hold except resolved, closed and cancelled on every weekend for this year(2025) irrespective of when the incide...

Admin7267 by Kilo Sage
  • 913 Views
  • 7 replies
  • 3 helpfuls

Resolved! Configure assignment rules Simulator Task

 1. Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.2. Using Assignment Lookup Rules, make sure that Incidents created ...

AbhiL by Tera Contributor
  • 1727 Views
  • 4 replies
  • 19 helpfuls

UI Policy on "Also Request For"

Hello Community, My team has a requirement to use a Request For variable type and to enable the Also Request For option for a catalog item.  The catch is that if the Also Request For option is selected, and that variable is populated, we need to remo...

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on-call

We have always had issues with our on-call schedules and shifts, but it seems more  prominenent since we upgraded to Yokohama.1. The main issue is that when a shift manager tries to change a current shift or rotation, the changes are not saved. We us...

andreahart by Tera Contributor
  • 870 Views
  • 7 replies
  • 3 helpfuls

ATF open record

Im trying to submit a contract for review and then approve it. However I am navigating to the my approvals and can see the approval record but im not sure how I can actually get into the record and approve it as the sysid is not passed.

joshmorris by Tera Guru
  • 634 Views
  • 7 replies
  • 0 helpfuls

Resolved! Refresh icon in dashboard list - SOW

Hello, I have a requirement to add the refresh button in the dashboard list in SOW.Currently when you open SOW -> Overview-> Open one list from a report -> this is how it looks:My requirement is to add the refresh button where the yellow dot is, just...

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