previous object
which scripts can access previous object ?
Forum Posts
How to give Survey link in notification as it will be used in 3 differnt instances dev,test,prod
Hi Everyone,I need to configure the survey notification, When a survey is created in the Development environment, its URL (survey link) is typically environment-specific. If this Dev environment survey link is hardcoded in the notification message, i...
Ingest data on Engagement Messenger - Get logged in user in VA embedded external site
Hi everyone, Has anyone here implemented the Engagement Messenger (the embedded Virtual Agent / Agent Chat interface) on an external website? I’m trying to understand the best way to pass metadata from the external site into the chat session — for e...
How do you pull the fields filled in another task into a new task?
I have a sequence of task creations, for which I used flow, but I need to pass the fields filled in by the user in task 1 to task 2 as read only. How would I do that?
Virtual agent feedback Query
I have change the feedback survey topic and the survey topic question is , Would you like this information-if user click on the no button then i want to connect to Transfer to live agent-There is any option to achieve this requirement?
Skipped record Unfortunately reverted back to the "Base system" (Yokohama)
Hi All,The Skipped record Unfortunately reverted back to the "Base system" (Yokohama) and not able to revert back to the previous "Xanadu" version.How can I revert to old version, I don't want to migrate the latest Yokohama version into higher enviro...
Live Agent Chat is not creating Incidents from Microsoft Teams, and message is also not coming up.
Good evening.!I need immediate - urgent help as this is a P1. Issue is that, we recently integrated Virtual Agent (Live Agent chat) with Microsoft Teams (Moveworks) with Service Operation Workspace.Everything is working fine, but the below message is...
scenarios on flow designer
give me scenarios on flow designer
Resolved! Create a new fild ( reopen reason ) for end user when he reopens the resolved incident from SP/ESC
Hello i want to add a new mandatory field (reopen reason) when caller reopens his (incident resolved) from service portal or employee center. Can anyone help for this please! Thank you HTML Body: <div><div class="dropdown" id="child-case-tabs" ng-...
Translating notification to french
Hello All,I have notification in English but I need to translate to French language , I know we can create another one for French and set the condition , is there any other way to translate notification to French language instead of creating new oneC...
Translated SOW Fields
Hello Guys! Do you know where table should be used to translated this OOB fields (Non translated) ?Thank you so much for help!
Table response VA
Hi, I have set up in the VA designer a setup topic where if there is major incidents active it will display them. This done through the table node in designer. When I go into the chat through EC it displays them fine however when I do the chat throug...
Scheduled job restricting notifications for specific country
Hello there, Is it possible to restrict the notifications for users depends on the country? COUNTRIES: 'Spain', 'Portugal', 'France', 'Italy', 'Greece', 'Slovenia', 'Croatia', 'Serbia', 'North Macedonia', 'Turkey', 'Andorra', ...
Need help to call function by passing parameter in UI Action
Hi Team, We are trying to use the pop functionality within the Workspace Client Script section in UI action.When we click on UI Action the pop up will be shown, but after selecting the value in pop using g_modal.showFrame method, we are unable to pa...
change
When is a change task for Post Implementation Review created for an unauthorized change?A. When the c hange request moves to CloseB. When a change manager accepts the changeC. When the change request moves to a state of ReviewD. When the change reque...
