Forward schedule of change query in ServiceNow
Hello FriendsCan some one share the query for fetching the forward schedule of changes in ServiceNow
Forum Posts
Request should not close after closing the second task
Hey, I am having a scenario like to create two tasks but after closing one task the second task should generate. For this both having two different groups. But here when I close the first task the request also getting closed.But after closing the sec...
ServiceNow UI Action
What is a UI Action A UI Action in ServiceNow is a button, link, or menu item that performs a specific action when clicked. It can trigger scripts that run either on the client side (browser), server side, or both.UI Actions a...
When agent comment on incident for few users Interactions are getting created
Hi Community, We are facing an issue, in few cases when agent comment on incident for few users Interactions are getting created. Interactions are assigned to "Virtual Agent" user with empty Short Description. We observed that Conversation record is ...
Resolved! Make visible variable which is outside of var set
Hello guys, I got stuck with the catalog client script. I have var set with specific variable 1 which i want to be shown on catalog item.However visiblity of this variable depends on select box which is in var set 2. UI policy in catalog item didnt ...
Update the State, Copy Attachments, Comments from Reply Email to Req Item
I have a requirement where the Assigned to person clicks on 'Send Email' UI Action on SC Task , it sends an email to Requested By & Watch List of Req Item Record. So if the Requested By/Watch List person responds to that email, state of the ticket s...
Restrict the update to Native UI only, dont allow Service Portal Update
Hi, I have a requirement where the watchlist users comment/attach something on sc task, state should change from pending to In progress. But It should be restricted only to native UI i.e, when watchlist users update something on native UI, then on...
Resolved! Inbound Actions
What is the expected behaviour for inbound actions only opening one ticket even if two email addresses are present in 'To' of same email or can create 2 records.I have 2 inbounds created for two different tables in my instance having their correspond...
UI page not working in workspace
I have UI page which I'm calling from UI action. It is working fine as expected in native view but not in workspace view. The purpose here is to select template in page apply to form based on current assignment group I'm able to identify that "RP.g...
The Demand Reference is showing Name instead of Demand Number
Hello,I have reference Demand Number in Project Tasks.The demand shows Name instead of Number.I have followed suggestion from other post enabled and set up dictionary over rides and enable display value for demand number.I'm still unbale to get the d...
Resolved! Guidance on Building a Career in ServiceNow Development and Testing
Hi everyone,I currently work for the Victorian Government as an IT Support Analyst, where I use ServiceNow on a daily basis. In addition to handling support calls, I also collaborate with different teams to create design documents, and test forms in ...
problem with work flow it is published and not getting checked out
Hi All, I am having one workflow which is in published state and is not getting checked out. I am trying to delete workflow version which is published but what that causing it delete complete work flow and I am trying another way making other version...
MS TEAMS Topics
We are currently working on MS Teams using virtual agent topics.In the above sent image we have to modify "View Ticket details" option.Whenever we are getting the response its updating in the additional comments and redirecting to the sp portal.Just ...
unable to place filter in dashboard
Hi Team , I am creating a filter as assignment group in platform analytics dashboard , however when tried to place on in line of filters its not placing there ,Is there any limitations do we have ?can someone please help me with it .much appreciated...
