How to change the link of the virtual agent's card to a different portal page

[NITHESHWARK]

Hi All, 
Thanks in advance.

I am currently work on the Virtual Agent flows. In my flows I am using Bot Response Cards in order to show the tickets[incident, Case or HR Case] information. If the number on the card is clicked then its Currently getting navigated to the default OOTB page. This is the following link of that OOTB page.

"<Instance URL><Portal>?sys_id=4f79199647ce6a10d964sd0706dsshdhd325&id=ticket&table=incident "

I want to change the above page and the link should be redirected to an different page and different portal I want to know where to do these customization or configurations. my expectation is it should be redirected to the following link.

"<Instance URL><Portal>?id=standard_ticket&table=incident&sys_id=4f79199647cadcnd96491dhds70dshbd4325 "

Thank You

[Ankur Bawiskar · Accepted solution]

@NITHESHWARK 

you cannot do anything in Card response.

you will have to use Script Output

check this

How to redirect the Virtual Agent Bot Response Card record URL to a portal other than /sp

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NITHESHWARK]

Hi @Ankur Bawiskar , Thanks for sharing the insight and the article. I have checked that article. This works but I am facing some other issues, I have intergration of virtual agent in MS Teams . While intergration with MS Teams its throws me error and the card is not been generated or showing in the teams environment screen.

[Ankur Bawiskar]

@NITHESHWARK 

I believe I answered your original question.

If my response helped please mark it correct and close the thread so that it benefits future readers.