How to Change the tooltip (Close chat) name in Virtual Agent
it comes from UI Messages table -> "sys_ui_message". Change there
If my response helped please mark it correct and close the thread so that it benefits future readers.
@Pankaj15, it is part of the widget called "Virtual Agent Service Portal Widget". It is marked as "High Risk". I guess you know that "High Risk" dev components shouldn't be modified. You can clone it and modify it if you wish to but I am not seeing any business value by modifying this tooltip. However, If there is one which I am not aware of why you would need to change, then you will have to create your own widget to change the tooltip because the Style tag called <now-message> (see 2nd snip below) which modifies it dynamically is sitting somewhere in ServiceNow's repo and I don't see that is available within the instance anywhere to just update the tooltip text. Other <now-message> style tags are available but this one is not showing anywhere. You can search if you like but again like I said if it doesn't produce any business value you are just spending way too much time on it.
Hope it helps.
Regards,
Vikas K
