How to check if an incident already breached or not when it reached my assignment group

[rdevi]

Hi,

How to create a report to check whether the incidents that were breached in my queue got breached while it was received or it got breached when it was worked upon in my queue,

[AlpUtkuM]

You don't need to create a report. Information you need is shown on the Incident form already.

In order to display It, please add "Task SLA" related list on the Incident form.

Then you need to add "Has breached" column into the list view by clicking on the gear icon

[rdevi]

I basically want to know at what time the incident was reported in my queue and what time the incident breached - I want to know this for all the tickets that were reported as Breached in my queue.

[AlpUtkuM]

Yes, you need to check the SLA tab on Incident form. All information you need is already there

[AndersBGS]

Hi @rdevi 

Besides what @AlpUtkuM already shared about SLA is already available on the incident form, you also have the possibility to install the plugin SLA breakdown by assignment group. This should give you some historical view.