Workspace: Hiding List Category for Specific Roles

[Gowtham Rajaram]

Hi,

I have a requirement where i have to hide the UX list for certain users. I am able to achieve it using audience/list m2m applicabilities. But I am unable to hide entire UX List Category.  Would be helpful how to achieve this.

Thanks in advance!!

[pavani_paluri]

Hi @Gowtham Rajaram ,

Please check below post. It might be useful:

Service Operations Workspace - How to configure “L... - ServiceNow Community

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P

[kaushal_snow]

@Gowtham Rajaram ,

You can’t assign audience/applicability directly to UX List Categories, but you can restrict access by creating an audience (in sys_ux_applicability_list) for specific roles and then adding m2m records (in sys_ux_applicability_m2m_list) for every list under that category so users who don’t meet the criteria see no lists, effectively hiding the entire category from them.....

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[Ankur Bawiskar]

@Gowtham Rajaram 

you need to high 1 by 1 those UX list.

If none of the UX list is shown through Audience then UX List Category will automatically be hidden

that's the only way.

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