How to configure the default filter in cases related list in csm workspace on case form
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5 hours ago - last edited 5 hours ago
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4 hours ago
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4 hours ago
Hi @ss52
1.Navigate to sys_extension_instance.LIST
2.Create a new record
Point -> global.RelatedListItemCandidateFilter
Class - Create a new class with Name = > CSMRelatedListCaseFilter .
3.Paste below code to the script include "CSMRelatedListCaseFilter"
4. Navigate to Now experience framework -> Related List actions
5. Open Add button on case table. Check attached screenshot
6. Open Specify client action -> Add Related Item Requested
7. Go to the payload and update extension point to "extensionPoint": "CHILD_CASE_QUERY_FILTER"
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4 hours ago
did you check the Related list actions? either of these somewhere you can add that filter
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
