How to create ageing report based on incident state in the platform analytics

SharathKonana
Tera Contributor

I need to create report on incident where I need to show the number of incidents which are on-hold state so and so number of days and number of incidents which are in work in progress for so and so number of days like that  

1 REPLY 1

Mark Manders
Mega Patron

You can use the OOB metric on Incident state for it. If you have PA it is possible to create overviews on this that show you how it looks over time.


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Mark