How to create and embed a dms_document template to capture digital signature or a drawn signature?
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‎07-29-2025 08:07 AM
The business requirement is to capture a drawn signature or a digital signature once a device is handed over to the IT Team. How to create and embed a dms_document template to capture digital signature or a drawn signature in the sc_task table? So far I have created a document with type None as no other type really met with what I want to do which is to capture a digital/ drawn signature pattern. Created a e-signature template with Document type = Managed Document and e-signature type = Signature and selected the created dms_document record in there.
However I want to know what sort of attachment type I should add to the document I have in order to capture the drawn or digital signature and also how to link it with a dictionary or an UI Action in the sc_task.
I have tried to perform the steps mentioned in the below link however I don't see e-signature registries in my instance.
https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/product/managed-documents/...
Please note that I cannot go for Docusign or Adobe signature spokes as they are paid plugins. The only plugin installed and which I can use here is com.snc.esign
Any help in this regard would be really appreciated
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‎07-30-2025 06:20 AM
Hello @stanty,
Please refer to the links below:
https://www.servicenow.com/community/itsm-forum/implement-e-signature-on-a-table/m-p/702980
If it is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in the future it will be helpful to them.
Thanks & Regards,
Abbas Shaik
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‎07-31-2025 02:22 AM
Thanks for replying Abbas however as I mentioned in my post that I have already created the signature template and the dms_document as well following the same articles you posted. I want to know how to embed this in Incident table. Do I need to create a UI Action or a dialog box or something like that?
