How to create email notification for REQ,RITM, INC, SCTASK, TASK

[Vijay Kumar4]

When a REQ,RITM, INC, SCTASK, TASK is assigned to Security_Team, any status change should trigger email, and the status should be included in the subject line of the email. How can I create a single notification for all these when the status is changed any of these

Note: This should be applicable only when the ticket is with Security_Team.

[Ankur Bawiskar]

@Vijay Kumar4 

who is the recipient for that email?

Did you configure the recipient?

Is that user/recipient active, not locked out, has email field populated, has notification preference enabled?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vijay Kumar4]

Please check the below screenshots:

The email is only sent when the state changes in the TASK record and does not trigger for REQ, RITM, SCTASK, or INC.

[Shivalika]

Hello @Vijay Kumar4 

In trigger conditions also you needs to set "Task.State" changes. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

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[Vijay Kumar4]

I removed the state and assignment conditions, but it's still not working for REQ, RITM, INC, and SCTASK. It only triggers for the TASK record.

[Shivalika]

Hello @Vijay Kumar4 

1)Create A notification on task table

2)in the conditions you put task.type = request 

Or Requested Item OR Catalog task or Incident. 

AND State (or status) whatever you prefer Changes 

4)Then in Whom to send you can add recipients and in the What it contains 

You can in the Body field or in subject field access state like ${state} 

I hope this answers your queries. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY