Unable to change the whole welcome message in Teams integration with Virtual Agent We have a welcome message below: I want to amend the main message where it says "Let me know how I can help you today" I can find part of it in sys_ui_message (below) ...
Hi,I tried to follow Send a binary attachment using file upload: Javahttps://www.servicenow.com/community/developer-articles/attachment-api-rest-call-using-java/ta-p/2329743When uploading getting Exception java.net.SocketException: Connection reset ...
When Agent and end user connected, If agent create incident and Attach KB Article in interaction record on behalf of end user .KB Article need to autopopulate from interaction to incident
The Work notes list is useful to stay notified about changes to records.Open the incident you created in the previous task.Add yourself to the Work notes list.Click Update. I am unable to find or add my name can someone please help.
How to write a onchange catalog script to set all other fields to --None--, if none is selected in the select box variable (I have chosen include none)
calculating the pending duration for an Incident (Pending Start Date, Current date)eg: Its giving me the value as 1 04:45:47 (days hr:mm:ss) I have to replace the space (which is next to days) with a : and pass the entire value as 1:04:45:47 in a f...
Update the incident work notes and changes the state to back to Work in progress of the incident when the Change Request is created from Incident. How to achieve this?
I have a catalog item which is inside an order guide. If I am using POST operation directly on the catalog item, I am getting error as "Security Constraints prevent ordering of item" (400 bad request).
Is there a way to run a script in front end in Virtual agent?For example, I tried using the following code to import a package and render an adaptive card in VA in HTML input type but it does not execute as due to HTML sanitization which removes all ...
If I'm an end user,I want to access my all requested items instead of opened items. what should I do?Is there any chance to get my closed requested items in ServiceNow.
Hi All, When a record is updated, specifically when additional comments are added, the system checks whether the update occurred during business hours. If the update is within business hours (MON-FRI(8 AM to 5 PM)), the record state is changed to 'Wo...
Hi All, I am working on a form in service portal and have 2 reference field from the sys_user table. One is "user id" and the other is "email address". I added the fields but I can't figure out how to:1- Populate the "user id" instead of the "use...
I need a Incident state change records count through script.Count the state New to Inprogess incident records count. Cold you please help any one.
Hi I have a scheduled job which runs Daily at 2am MST. Email should be triggered only on weekdays . Hence used the 24*5 weekday schedule. But noticed the email triggered on weekend as well.What could be the reason and how to fix this. Appreciate the ...
I know servicenow only use HID id badge, how can i make it read from wavelynx card reader?
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