Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!
Hello All, I cant able to provide awa_agent role to the users, due to this users cant able to access the Status in Agent workspace. Can any one suggest me how to proceed further on the same. I have tried to add 'sn_templated_snippet.template_snipper_...
Hello All,I want to Trigger an Event from Virtual Agent using 'gs.eventqueue('Event Name','Glide Record')'. But I cant able to Trigger the Event using above method. Can anyone help me how to trigger Event from Virtual Agent. Thanks & Regards,S.Swaroo...
Hi, am trying to get user details in scoped application and using the following syntax:var empid= gs.getUser().getRecord().getValue('employee_number'); It's perfectly working in global but not in scoped. Any help will highly appreciated
Can someone please help me with the code to configure such that a Virtual Agent automatically opens when portal loads instead of user clicking on the widget every time.
Hello all, I was wondering if someone could point me in the direction of some resources to learn more about creating a contextual search topic block please? I was trying to follow along with this video from the ServiceNOW Community channel (https:/...
There are set of messages in sys_ui_message, where I need to add a string to them. Is there any chance like, I keep that string in a variable and call that variable in all the messages.
Form the Service Operation Workspace I am creating a incident. I want to make mandatory some fields while submitting the incident.
Hello, I just ran across a problem and can't figure out what's causing it: I publish a topic, but in VA Designer, it still says "Draft". If I look at sys_cs_topic, the updated time hasn't changed, but the corresponding row in sys_cb_topic has. Any id...
Hello,I wanted to change the waiting message appear when end user is waiting to get the Agent assigned to them.I have attached the screenshot ( highlighted in yellow), I want to change the text.Thank you, help would really be appreciated.
We've set up our Deflection Configuration and the Activity Pattern along with the pattern element (see screenshots) but the count isn't being updated in the Virtual Agent Dashboard. Am I missing something?
I'm writing this blog after a fairly successful implementation of Virtual Agent in my workplace. I'll highlight some key areas where we were falling short and the steps we took to improve in those areas. If you are struggling with the same things wit...
Hi All,I am having a requirement to disable the virtual agent , but when the user clicks on chat icon, it has to redirect to 'Live agent support'. Can we bypass virtual agent and talk with Live agent support . Is it feasible?Please let me know the pr...
Hello, How can I access the backend of Servicenow, to where all the tables and entities are saved? Regards
How to show particular Kb articles in live agent chat? I tried but mostly catalog items are visible for this. I want to disable catalog items in live agent chat.
When a number of live agents are available ready to take VA chats, users periodically get a message stating "No Available Agents"
