Hi All,Hope you are doing well.So in topics like "Open IT Ticket 2.0" we have replaced the topic block utility "Contextual search" with "AI Search", but in "Search Knowledge Base" topic the "Contextual search" is scripted, and when we are using AI se...
Good day would like to enquire about a floating embedded VA icon positioned on users desktop. Basically the icon will always be on the users desktop and when they want to chat/ need help. The VA is just a click away.
Can we test Agent workspace using ATF ? I am not sure how to apply template or click on agent assist through ATF Is it feasible and work in ATF? Also , for change management ATF, to set planned date fileld. I want to update planned date field to be ...
Hi All, Actually I was trying to hide some topics on selecting some option in VA. So here what I did:1) In properties of Topic2)In who can access option3) I have written one script which will make that topic visible only when condition is full filled...
Hi Community, I have a requirement where Attachment option should be available to user in Virtual Agent ,I am able to provide the functionality however the attachment is not getting attached to interaction record and after connecting to a live agent...
for virtual agent approvals there is one oob topic named process approval if I use that oob topic the variable fields are displaying for kb articles . but my clients wants in different page design. so I had created one topic for approval. here iam p...
Hi Developers,In ServiceNow Virtual Agent, when a user mentions an Outlook issue, the bot responds with a few articles based on the input. Now, what I want to do is, when the bot displays these articles, I need to send those responses to ChatGPT and ...
Which role can edit number field in interaction record.. Some one please help me its urgent
Hi All, Not sure if anyone has run across this - but I was wondering if there was any way to configure how the layout of Card bot responses are presented to users on MS Teams when viewed on a mobile phone.The default layout of Card response seems to ...
Hi developers, I have built a virtual agent using Generative AI spoke and its actions. I just want to understand the QnA action. What values do we need to pass in the Search String and Context? Please refer to the screenshot below Thanks
I have no clue how to get "sn_now_azure" on my PDI (Utah)
Hi I am learning Virtual agent and fairly new but I want to learn to create small talks but I have there is much information around this topic in the Tokyo release. If someone has examples then would appreciate or knows the process to create would be...
I try to response image as below format to Slack base on Now Virtual Agent.<img src="instanceXXX.service-now.com/sys_attachment.do?sys_id=b04bdab81b14b81014293265cc4bcbd0"/> This is servicenow image But only Text responsed ("This is servicenow image"...
I want to remove all greetings and messages from the virtual agent chatbot, and I want to add my own greetings to the virtual agent.Below is the attachment of virtual agent chatbot and I want to remove the existing greetings and messages and I need t...
I am on journey on learning and specialising in Virtual Agent. Can we create a topic that opens and view reports and see the visualisation via virtual agent. Apart from seeing the list of reports but is this possible?
