Restrict new incident button in platform analytics workspace analytics center for Non ITIL Users
Hi Team,Could you assist how to restrict "New Incident" for Non ITIL Users. I couldn't find any UI action on this
Forum Posts
Interception: Duplicate key error Virtual Agent
Hey guys! I have a problem starting a conversation on the virtual agent. When starting the conversation, the virtual agent closes and returns an error. I was taking a look at the application logs and found the following error: What caught my attentio...
TransformerScriptException: onBefore script error.
Under system Logs > Error, We are receiving this error message. can anyone suggest that what is the cause and what is the solution for this Error. com.glide.db.impex.transformer.TransformerScriptException: onBefore script error.at com.glide.db.impex...
Resolved! Make checkboxes variables mandatory on record producer form submission
Hi All,I'm having a record producer where I am using 2 checkboxes variables ,for both of them I checked mandatory checkbox.But when I submit the record producer form, even if 1 checkbox is selected then the record is getting submitted. But generally...
Skipping Vancouver Patch 4 Hot Fix 1 and go to Washington DC
Hi everyone, Can I get advice if it would be ok to skip Vancouver and go directly to Washington? What are the pros and cons? Seeking wisdom and best practices. In the past we have always skipped a version without any issues and want to make sure that...
How to split field message in two lines in client script
Hi All, I need to split the field message into two lines. textMsg = msg.replace(/\{0\}/g, "Mobile Phone: "+result.mobile_phone1).replace(/\{1\}/g, "Business Phone: "+result.phone);
i want incident count
As soon as you open an incident, it should show number of times,it has reopened in info message via client script in service now
Portal Button
How Can I add a Reject button in My Form widget?
Ms teams chat option features
i have integrated the Ms teams chat to ServiceNow, can you please help me on the below question -->chat pop options, when end user initiate the chat, chat invite option is going to the only available single agent only not for the every every agent. ...
Virtual agent (chat bot) on Ms teams
Hi All, Once incident is closed survey notification will trigger to user(caller) email, in the same way.As soon as incident is closed survey notification should trigger in msteam (chat bot) for caller. kindly help to configure this setup.
comment inserted by assigned to
Hello! I have a notification that I do when the assigned to adds a comment, so it should show the last comment he wrote and I need to make a glideRecord maul script for it. I made a function for it, but it doesn't work. Can someone help me write a sc...
Transform relationship of same parent and child name with different classes
Once create business application using transform map, in relationship how we can import parent child relationship with same name for both parent and child with different classesparent: business applicationchild: application servicetype: Consumes:: C...
How can we remove resolved incidents from UPCOMING Announcements and INCIDENT SLAs overview of SOW?
Hi Guys, Can anyone please help me with the below query. I want to remove resolved state incidents from "Incident SLA and UPCOMINGS" in Overview of Service operations Workspace Home page.Not getting the solution for the above, any suggestions on this...
Resolved! TypeError: Cannot read properties of null (reading 'rows')
Hello! I seem to be getting an error on a Catalog Task of 'TypeError: Cannot read properties of null (reading 'rows')' - This only shows after loading and references the error being in a certain client script. I have narrowed the issue down to two l...
Create notification for "assigned_to" upon the inactivity of "worknotes" more than 2 days.
1. The notification is triggered when the "worknotes" field of a story has not been updated for more than 2 days by the assigned user in ServiceNow.2. The notification includes details of the inactive story and prompts the "assigned_to" user to revie...
