Hi all On the icon menu list on our service portal, we are able to specify conditions for each menu item, to dictate who we show the item to, by using isMemberOf(group name) to only show the item to those in that group.But how can we hide an item bas...
Hi, I wanted to know; scheduled script executed in ATF After completing all ATF steps, will it be rolled back?
Hello, I need some help with troubleshooting an issue when users respond to our VA when they are asked to choose yes/no. When users tap the yes/no button on the VA question, it doesn't work and VA does not respond. Users need to type "yes" or "no" fo...
Hi Everyone, i want to use ServiceNow Benchmark dashboard , but when i click on Opt in its throwing an error, i refered to an mentioned KB article , the reoslution mentioned was (see below) but i am not knowing where to go and do the below changes , ...
Hi, We are integrating teams with ServiceNow to access our portal.We are facing an issue stating that "Error while authorizing the user". Can anyone suggest like what is the exact problem and remedy for the above issue. Please refer the attached fi...
Hello, What is the best way to have interactions records auto-close after the associated incident/request closed? Customer wants to avoid the extra effort to close these manually? #ITSM
in flow designer i created three level approval with three different group but one user is same in all the group So thing is that if in first ask to approval that user approve or reject the request then in second group approval it shows no longer re...
When an approver opens the RITM from virtual agent, the form opens what looks like an admin mode with editable fields like Number, Item, and even client scripts and UI Actions are available for view: What is the best option to avoid this view from op...
Hello community! In the event of [asset action] being swapped or retired, CI and Asset records are automatically updated. Question - how can I add another event to that existing system workflow and/or action? For reference to topic, please visit:htt...
We have a catalog item that is used for automating an activity through 3rd party application integration. There is no human involvement required and the result is either success or failure, and the request item is closed with status "Closed Complete"...
Hello Folks, - We are trying to submit the catalogue via ATF. As this catalogue has mandatory attachment, we have approached REST steps to submit the catalogue. - What we want to achieve via atf is :Submit the catalogue > validate the REQ generat...
Hello, I managed to integrate ServiceNow with Amazon Connect successfully. However, there is one point where I need help. On our user table (sys_user) we store mobile phone numbers in the following format : +country code 111000222. There is space bet...
Hi all, I can use Javascript Executor in my dev instance but not in prod. I can still open it in prod, but I cannot execute commands. None of my colleagues seem to know why this is, as the executor hasn't been widely used. I have searched through scr...
1. Created user using "api/now/table/sys_user" API2. Able to login using "/oauth_token.do" API, received access and refresh token3. Trying to update user with "api/now/table/sys_user/sys_id" without providing user_admin role, getting success but no u...
Hi I have a requirement if i receive a email with forward type in german language. A record need to created in target table.I have added email properties also as per german language. I also need to update the ticket description field with the whole c...
