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Resolved! convert string to Glidedate

Hi experts, I am Tring to insert the records from one table to another table in my personal instance, I have got struck with one of field called "Valid From"   which is string type and value of the filed is 'August 22, 2022' and i have same filed cal...

Arjun Arjun by Tera Contributor
  • 1118 Views
  • 1 replies
  • 1 helpfuls

Skip a node in virtual agent

Hi, Is it possible to skip a input note totally based on a condition, we have tried script in "allow user to skip", but there is a skip button button after asking for input, but i want to skip always , without asking user to skip. Let me know if anyo...

Test97 by Tera Contributor
  • 615 Views
  • 1 replies
  • 0 helpfuls

Report on SLA beaches with multiple group assignment,

Hello,We would like to know how to generate a report when SLA beaches if there are multiple groups involved.For example If an incident is assigned to Group A on a high priority issue , and after couple of days the incident gets re assigned to Group B...

Shree Nag by Tera Expert
  • 323 Views
  • 3 replies
  • 1 helpfuls

Resolved! Consolidated Problem Management report (re-post)

Hi TeamNeed urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have a CMDB incorporated in our ServiceNow (Utah) platform. I need a consolidated problems report to include: Duration of the Problem ticketLast update to t...

praveen0078 by Tera Contributor
  • 434 Views
  • 2 replies
  • 1 helpfuls

reference field vs lookup select box

Hi experts,we have variable on record producer which has to show a specific field (u_can) which is a string field from user table.This can be achieved by look up select box but it is causing performance issue by loading very slowly.So I have tried us...

si21 by Tera Guru
  • 570 Views
  • 2 replies
  • 0 helpfuls

How to get the Title of logged in User in Business rule

Working on User Criteria, need to show the catalog item to the user whose title is in some specific values.We have create a property to hold those title values.Now we are trying to check whether user is having the title or not. Here in script it is a...

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Rakesh11 by Tera Contributor
  • 784 Views
  • 3 replies
  • 0 helpfuls