Hello,I want to verify through the logs whether the Business rules have been executed. However, I believe that without including sources like gs.info() within the script of the Business rules, logs cannot be captured with the syslog.list.This means l...
Hi everyone! I am creating a form where I need to create a variable which is an instruction {Pick more than 1 option} with 4 options as answers to it and the user should be able to select more than one answer .I tried a checkbox for options but I am ...
How to remove workspace save ui action, for a specific table upon creation of new record?I came across a requirement where I need to remove the OOTB save button and replace with a custom button where it opens a modal asking to provide a justification...
After completing a catalog request via a popup window (i.e from AI Search results) - The popup window displays a Card with a link to the item. We have noticed this is linking to the /sp portal - however the same link displayed directly in the VA wind...
When initiating Microsoft teams chat from Service operations workspace.I need to see email id and User name while I search a user like shown in below imageIn platform I can see email id and Username.The same thing when doing in service operations wor...
Hi Guys,I have a ui page with 2 attributes in multiple rows as shown in below snapshot.. I want for each attachment selected(checkbox selected), what is the category selected as well. Example: If I select bsnap2 & csnap5, only the categories selected...
Hello all, I am attempting to configure and test "Data Certification". I am attempting to look at the pre-approved Standard Change records and recertify them on an annual basis. I created a pre-approved Standard Change and pointed the Certifica...
hi alli have a transform map where i have a coalesce field.I want to only update records if coalesce is true No insert if no match provided the below script on the Run Script on the transform but its still inserting. (function transformRow(source, ...
HI Team, We have written a script include which is Global scope and also Before BR also in same scopeWe are calling the script include as below var parseValue = JSON.parse(new CustomerAccountUtil().getRootParent(current.sys_id)); But on doing gs.addI...
I want to create a workflow: - when request is created directly form sc_request table, ritm should attach to it automatically- atleast one catalog task to be added to ritmAs we know ritm is attached to req and sctask is attached to ritm automatically...
Hi Team, I have written a before BR script to set boolean value but its not setting it,but on checking the logs , it does show the value is set however when we open the record, we do not see the value. var exp = new GlideRecord('sn_ind_tmt_orm_order...
Can anyone share a business rule script on 'problem_task' table on how to find out if all the problem task are closed for the same problem.
Is there an out-of-the-box feature in ServiceNow to allow users to reply to a specific message in ServiceNow chat? We are exploring the option in our ServiceNow chat instance to enable users to reply to a specific chat message (this is very useful fo...
Need some experts to chime in with some with routing logic assistance Here is the business use case:We have two groups of agents - Level 2(specialist) and Level 1 Agents. When a new chat requests comes through, we want the chat system to look for Lev...
