How to Create Incident Response SLA for P1 and P2 and add Response commitment

[Community Alums]

Create Incident Response SLA for P1 and P2 and add Response commitment in all SO below.

SO_MSP_Plus_Diamond_P1_4hr

SO_MSP_Plus_Diamond_P2_8hr

SO_MSP_Plus_Diamond_P3_24hr

SO_MSP_Plus_Diamond_P4_48hr

[Sohail Khilji]

Hi @Community Alums ,

What is stopping you... were did you start with... let us know the problem that you face...

[Community Alums]

Hi @Sohail Khilji 

First time I'm working on SLA, so I need steps to create SLA for above condition.

[Sohail Khilji]

Welcome ! 

Follow this, learn from this and attempt to create on by yourself and let us know if you face any problem.

https://www.youtube.com/watch?v=1_T2VtFbldQ