How to Create Incident Response SLA for P1 and P2 and add Response commitment

Bhaskar K
Tera Contributor

‎02-28-2024 09:54 PM

Create Incident Response SLA for P1 and P2 and add Response commitment in all SO below.

SO_MSP_Plus_Diamond_P1_4hr
SO_MSP_Plus_Diamond_P2_8hr
SO_MSP_Plus_Diamond_P3_24hr
SO_MSP_Plus_Diamond_P4_48hr
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3 REPLIES 3

Sohail Khilji
Kilo Patron
Kilo Patron

‎02-28-2024 09:58 PM

Hi @Bhaskar K ,

 

What is stopping you... were did you start with... let us know the problem that you face...

 


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect

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Bhaskar K
Tera Contributor
In response to Sohail Khilji

‎02-28-2024 09:59 PM

Hi @Sohail Khilji 

First time I'm working on SLA, so I need steps to create SLA for above condition.

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Sohail Khilji
Kilo Patron
Kilo Patron
In response to Bhaskar K

‎02-28-2024 10:02 PM

Welcome ! 

 

Follow this, learn from this and attempt to create on by yourself and let us know if you face any problem.

https://www.youtube.com/watch?v=1_T2VtFbldQ


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect

ServiceNow - How to Create SLAs
ServiceNow - How to Create SLAs
youtube.com/watch?v=1_T2VtFbldQ
In this segment, I address the user's question from the the ServiceNow Community below: https://community.servicenow.com/thread/289452 More specifically, I created 3 SLAs to address the Acknowledgement of the Incident Ticket, The Solution Communicated to the Customer and the Resolution of the ...
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