Alert created. Maintenance was initially false, then immediately set to true. After that updated to false the escalation notification should have to work as the alert is in open state
Which one of the following objects CANNOT be used in a Script Action script?A. previousB. GlideRecordC. eventD. current
ServiceNow Business analyst documents needed where i can find related to CMDB and ITSM
Hello,Did anyone have presentation on integration between artic wolf and service now
Hi team,I have a requirement to highlight the priority field on Incident form with a different color based on the priority value.Red-Critical 1Blue-High.I know the process to highlight the field on the list view, but I want to change the background c...
If the Create module field is selected when creating a table, what is the new module's default behavior?A. Open an empty form so new records can be createdB. Open a link to a wiki article with instructions on how to customize the behavior of the new ...
I used a Flow and wanted to put the question text of the item into column A of a table, and the item's value into column B. I added an Action (JavaScript), but I couldn't retrieve the content. (function execute(inputs, outputs) {var reqItemId = input...
Hello everyone,When a customer replies to an incident notification, I want a notification (additional comments) to go to the assigned fulfiller.I thought I found the solution here:Solved: Send notification when user responds to email noti... - Servic...
I'm wanting to change what happens when the Queue Trigger is activated. When the Queue Trigger happens, this is what the user sees:I want it to take them right to the topic, rather than asking this question first. Failing that, I'd like to change wha...
How to Handle Email Properties and sysevent Tables During a ServiceNow Clone?
Is it possible to have 1 or more surveys depending on whether an end user uses the virtual agent and/or live agent chat be displayed when an end user clicks the end conversation button? Many thanks.
Let’s Dive into Creating Mobile Pop-ups in ServiceNow Mobile Pop-ups Overview: In ServiceNow's Now Mobile App, mobile pop-ups provide a great way to display important messages or prompts to users. These pop-ups enhance user experience by providing r...
Hi i have completed my CSA training but not receive the voucher yet and could'nt claim the voucher pls help me on this! THANKS AND REGRADS!Sravani siripurapu
Whenever an associated incident is getting resolved, parent case status if "on hold" should change to "in progress."What will be the best approach for this through a business rule or workflow.
I would like to understand if we can add new fields in Change model specific change request.For example , if it is retroactive change and I want to add field like "Related Incident" showing list of P1/P2 tickets but such change in form layout should ...