Hi Community, We are facing an issue, in few cases when agent comment on incident for few users Interactions are getting created. Interactions are assigned to "Virtual Agent" user with empty Short Description. We observed that Conversation record is ...
Hello guys, I got stuck with the catalog client script. I have var set with specific variable 1 which i want to be shown on catalog item.However visiblity of this variable depends on select box which is in var set 2. UI policy in catalog item didnt ...
I have a requirement where the Assigned to person clicks on 'Send Email' UI Action on SC Task , it sends an email to Requested By & Watch List of Req Item Record. So if the Requested By/Watch List person responds to that email, state of the ticket s...
Hi, I have a requirement where the watchlist users comment/attach something on sc task, state should change from pending to In progress. But It should be restricted only to native UI i.e, when watchlist users update something on native UI, then on...
What is the expected behaviour for inbound actions only opening one ticket even if two email addresses are present in 'To' of same email or can create 2 records.I have 2 inbounds created for two different tables in my instance having their correspond...
I have UI page which I'm calling from UI action. It is working fine as expected in native view but not in workspace view. The purpose here is to select template in page apply to form based on current assignment group I'm able to identify that "RP.g...
Hello,I have reference Demand Number in Project Tasks.The demand shows Name instead of Number.I have followed suggestion from other post enabled and set up dictionary over rides and enable display value for demand number.I'm still unbale to get the d...
Hi everyone,I currently work for the Victorian Government as an IT Support Analyst, where I use ServiceNow on a daily basis. In addition to handling support calls, I also collaborate with different teams to create design documents, and test forms in ...
Hi All, I am having one workflow which is in published state and is not getting checked out. I am trying to delete workflow version which is published but what that causing it delete complete work flow and I am trying another way making other version...
We are currently working on MS Teams using virtual agent topics.In the above sent image we have to modify "View Ticket details" option.Whenever we are getting the response its updating in the additional comments and redirecting to the sp portal.Just ...
Hi Team , I am creating a filter as assignment group in platform analytics dashboard , however when tried to place on in line of filters its not placing there ,Is there any limitations do we have ?can someone please help me with it .much appreciated...
Hello Everyone,I have two variables with A and B, both are list collectors and getting the data from the same tableIn the table I have the data like this -Name shortdescription Active VariableAdvertisement ABC ...
I am completely new to ServiceNow. I don't know where to start, learn. I can learn only through a video tutorial with practical experience. I can't find any proper video to learn ServiceNow. Can anyone help me out?
Hi ,below scenario was asked in interview -there is field which is mandatory in dictionary level ..and you have to make it hidden ..using UI policy how to do it..? My usual Ans was first to make Un mandatory and then we can hide it using client scri...