How to Create Standard Change from RITM and relate ?

[Amey8]

I have created a UI Action on the sc_req_item table and added the same code that I found in the UI Action for the Problem table for Creating a Standard Change:

action.setRedirectURL(new StdChangeUtils().getURLForTask(current, 'rfc'));

When this UI Action is clicked, it opens the list of all Standard Change templates. Upon selecting a template, a Change Request is created.

My Requirement:
I want the RITM (Requested Item) to be displayed in the Related Records section of the Change Request that is created from the Standard Change template.

I have implemented similar UI Actions for creating Normal Changes, where I use a different approach to link the RITM. However, that approach doesn't apply here, since this process first redirects to the Standard Change template selection page.

var change_id = changeRequest.insert();

current.parent = change_id;
current.u_change_request = change_id;
current.update();​

Question:
Is there a way to implement this functionality so that the originating RITM is linked to the Change Request created via the Standard Change template?

[Ankur Bawiskar · Accepted solution]

@Amey8 

try this

var url = new StdChangeUtils().getURLForTask(current, 'rfc');
url += '&ritm_sys_id=' + current.sys_id;
action.setRedirectURL(url);

then use onLoad client script and try to get ritm_sys_id from URL and set it in parent field on CHG

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Amey8]

Hi Ankur, Thanks for the response. I added this code and created an on load client script and then got the sys_id from URL and updated the parent field on CHG. It works. 

However , my customer uses Service Operations Workspace. I need to implement it for SOW as well. 

I've tried below things.

1. Added Below code in the workspace client script , but it wont work. It worked for 'Normal' and 'Emergency' UI Actions but not 'Standard' , i'm assuming its because we redirect to template page first..

function onClick(g_form) {
g_form.submit('action_name')
}

2. I found there was an OOB UI Action named - 'Create Change Request' which is present for the incident and problem tables both. I tried replicating same and created for the sc_req_item table. 

UI Action Script 

var target = {};
target.table = current.getTableName();
target.sysid = current.getUniqueValue();
target.field = 'rfc';
try {
	target.isWorkspace = (typeof RP == 'undefined');
}
catch (err) {
	target.isWorkspace = false;
}

gs.getSession().putProperty('change_link', target);

And Workspace Client Script :

function onClick(g_form) {
	getMessages(['Create Change Request', 'Create', 'Cancel'], openInterceptorModal);
	
	function openInterceptorModal(msg) {
		var result = g_form.submit('create_std_change');
		if (!result) {
			return;
		}
		result.then(function() {
			g_modal.sn_itsm_workspace.showInterceptor({
				title: msg['Create Change Request'],
				confirmTitle: msg['Create'],
				cancelTitle: msg['Cancel'],
				size:'sm',
				height:'md',
				params: {"modal": "false","target":"change_request"}})
			.then(function(modalResult){
				if (modalResult.data) {
					if (modalResult.data.table != 'sc_cat_item')
						g_aw.openRecord(modalResult.data.table, modalResult.data.sys_id, {query:modalResult.data.query});
					else {
						var ga = new GlideAjax('StdChangeUtils');
						ga.addParam('sysparm_name', 'ajaxFunction_getCategory');
						ga.getXMLAnswer(function (answer) {
							if (answer) {
								var params =modalResult.data.params;
								params.sysparm_parent_table = "incident";
								params.sysparm_parent_sys_id = g_form.getUniqueValue();

								g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);
							}
						});
					}
				}
			});
		});
	}
}

I have correctly updated the Action name and the table name to 'sc_req_item' in the UI Action. But it works differently for RITM's. 

When clicked from problem or incident - it opens up the below page 

But when clicked from RITM - it opens up a modal - pop up and when i select standard change , it opens up the templates in portal instead of the above interceptor page. 

This is not action assignment , its written in OOB UI Action only. But concern is how do i make it work for RITM table for SOW.

[Ankur Bawiskar]

@Amey8 

Thank you for marking my response as helpful.

I believe I answered your original question.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Amey8]

Hi Ankur, 

For enabling the same in SOW which is the best approach that i should proceed with ?