How to customize "End Chat" Icon of Virtual agent.

[Narayan K]

Hi there,

I wanted to change how "End Chat" icon looks in ServiceNow.  I wanted to make it like "Red Circle" with black  "X" in it.

Could you please let me know how this can be achieved? and is there any way to make this change without any customizations?

Thanks!

[Tanushree Maiti]

Hi @Narayan K 

Check KB1754342 if it helps you.

How to customize the Virtual Agent close chat icon(x) for Now assist VA in the Service Portal

Also you can go through these posts:

https://www.servicenow.com/community/agent-chat-routing-and-sidebar/how-to-change-the-color-of-end-c...

https://www.servicenow.com/community/virtual-agent-nlu-articles/configuring-the-virtual-agent-client...

https://servicenowguru.com/service-portal/customize-virtual-agent-chat-button-service-portal/#:~:tex....

[GlideFather · Accepted solution]

Hi @Narayan K

navigate to Conversational Interfaces > Settings > (general) > Branding

 

There select the virtual agent that you want to update and switch to the Icons tab as seen below: 

 

Remember that there might be various virtual agents and depending whether it is on service portal or employee centre, the corresponding app scope might vary as well... 

If you cannot manage to change it, be sure it's really the proper virtual agent record being updated (e.g. change its Title to "Support Case TEST" like in my screenshot above. If the title is not updated in your portal, then you have a wrong record...

Let me know how it's going