How to customize the format MS Teams Notification

Neil_Carlo24
Tera Contributor

11 hours ago

Hello, 

Sorry I'm new to MS teams integration, I have a requirement to customize the format of Approval notification ex. color and content. 

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M Iftikhar
Mega Sage

10 hours ago

Hi @Neil_Carlo24 ,

To customize ServiceNow approval messages sent to Microsoft Teams, you can use the Microsoft Teams integration settings within your instance. This typically involves working with the MSTeamsNotificationBuilderUtil (or MSTeamsNotificationBuilderUtilSNC in newer releases), which allows you to adjust the content, layout, and formatting of the notification cards posted to Teams.

For step-by-step guidance, you can check these resources:

 

Thanks & Regards,
Muhammad Iftikhar
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