How to customize the format MS Teams Notification

Neil_Carlo24
Tera Contributor

‎09-12-2025 04:24 AM

Hello, 

Sorry I'm new to MS teams integration, I have a requirement to customize the format of Approval notification ex. color and content. 

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M Iftikhar
Tera Sage

‎09-12-2025 05:15 AM

Hi @Neil_Carlo24 ,

To customize ServiceNow approval messages sent to Microsoft Teams, you can use the Microsoft Teams integration settings within your instance. This typically involves working with the MSTeamsNotificationBuilderUtil (or MSTeamsNotificationBuilderUtilSNC in newer releases), which allows you to adjust the content, layout, and formatting of the notification cards posted to Teams.

For step-by-step guidance, you can check these resources:

 

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.