Hi Community,
I am trying to customize the actionable record card used for approval teams in Virtual Agent.
I have not created a custom card — I am using the out-of-the-box record card that appears under Provider > Notifications, and currently, it's showing like this for me (screenshot attached).
I need help with the following:
1. How can we customize the design and content of this record card? Like this:
2. How can we ensure that users receive notifications in their respective time zones?
If anyone has worked on this or can share relevant documentation or examples,
I would really appreciate it.
Thank you!
