How to disable the "Awaiting acceptance" piece of the HR process to immediately close a HR Case
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2025 09:43 AM
I am trying to disable this functionality. I found this KB article explaining how to do it and upon doing so, the cases still go into 'awaiting acceptance' when the 'close completed' button is clicked by a HR User.
How do I disable this?
KB article: How to disable the "Awaiting acceptance" piece of the HR process to allow immediate HR Case closure ...

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-10-2025 06:16 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-11-2025 07:39 AM
Didn't know that was a thing. I'm guessing you do this in the template for the service?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-11-2025 07:42 AM