how to disable virtual agent teams app showing "I'am done" prompt after displaying a table response

StDz
Tera Contributor

‎10-13-2023 12:50 AM

Hi all,

we are using both teams app and service now web chat for our virtual agent. When we send a table response via the virtual agent in teams the VA shows a prompt "I'am done" that the user has to click before he can continue to chat.

StDz_0-1697183342744.png

The prompt is shown no matter how large the table is.

In the web chat this is never shown. If the table is large then there will be a show more button, but the user can continue to chat and is not forced to push the button.

Is there any way to disable this prompt in the teams app? This is only confusing the users and we get many complains that users "get stuck" in the chat when using teams. 

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Surbhi16
Tera Contributor

‎07-24-2024 12:27 PM

Hi @StDz ,

 

Were you able to figure out a solution for this? I am stuck at the same problem.

 

Please assist!

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StDz
Tera Contributor
In response to Surbhi16

‎08-06-2024 12:31 AM

Hi @Surbhi16 ,

We did not find a solution to fix this issue properly, therefore our solution has been to not use the table response but rather create our own rich text table when the user is using teams to chat.

It does not look as nice as the table, but it is much more user friendly and that is the important thing for us.

I Hope that helps.

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