How to exclude specific Case attachments from email notifications

[RajeshS45028713]

Hi Community Members,

What is the supported/recommended ServiceNow approach to send only selected Case attachments in an email notification based on a custom True/False field on the sys_attachment table?

For example:

• u_not_include_in_the_email = false → Include the attachment in the email

• u_not_include_in_the_email = true → Do not include the attachment in the email

I am using a Case email notification and want to keep the excluded attachments on the Case for record purposes.

Could anyone please suggest the recommended approach or API for this requirement?

Thanks!

[Ankur Bawiskar]

@RajeshS45028713 

that checkbox will include ALL OR Nothing

2 Approaches

1) don't include attachments directly, instead use email script and include links to file for what you want

OR

2) see this custom approach

Adding attachments to Email - ServiceNow Community

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[RajeshS45028713]

Hi  @Ankur Bawiskar ,

Thanks for the response.

with the help of this post i am able to apply my filter condition as per requirement.
Adding latest attachment from record to the outbou... - ServiceNow Community

[Ankur Bawiskar · Accepted solution]

@RajeshS45028713 

Glad to know that my blog helped you

Adding latest attachment from record to the outbou... - ServiceNow Community

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏