How to Follow up and see if a configuration item have changed during a incident tickets lifecycle

[Bora]

Is it possible to create reports on the incident list where we can see how many times a configuration item have changed and from which one to which one. We know that we can see from reassignments but that doesn´t help us

[Kieran Anson]

You could create a new metric definition that counts for every change and tracks the value. You'd then need a database view to join the tables to get the display values

https://www.servicenow.com/community/developer-articles/servicenow-introduction-to-metric-instance-s....