Forum Posts
why I am not able to see the Major Incident section on Incident Form
Hello,I have just started learning about the Major Incident, where i was going through some You Tube Videos when they were showcasing the how Major Incident works.They are getting the additional section Major Incident Once it Proposed as Major incide...
How to Customize the Out-of-the-Box Actionable Record Card for Approval Teams in Virtual Agent?
Hi Community,I am trying to customize the actionable record card used for approval teams in Virtual Agent.I have not created a custom card — I am using the out-of-the-box record card that appears under Provider > Notifications, and currently, it's sh...
Create a ATF tests for creation of normal change from new to closed
Hi Team, I wanted to create a normal change request using ATF from New to Closed state. someone please help me out on this. Thanks,
Walk-up
Hello,I hope everybody is doing great,Can someone explains to me what "Walk-up" module is used for , and does someone have a video of the steps to create a "walk-up" ?Thanks,
Is there a way to customize greeting message content of virtual agent in Microsoft teams bot.
I have integrated ServiceNow with Microsoft Teams bot. We are planning to use this bot only for approvals and should not have any other functionality. Is there a way to customize greeting message of virtual agent in Microsoft teams bot? This should n...
Unable to select more than 1000 records from slush bucket for the first time
Hi Community,I am facing a very weird issue with slushbucket for adding affected ci for CR. The issue is - if I want to add more than 1000 records it only adds 1001 records in the first try, and then when I try to do it for the second time, it allows...
HI All
I am one incident convert inc to req, that inc auto closed my admin account.whenever i am try same to normal not closed the incident. i am searched the acl not found any acl, could you Please suggested any one
Resolved! -> Planned start date -> should be in future and before the planned end date.
On Change form, do the following date Validations: -> Planned start date -> should be in future and before the planned end date.For example , if the planned start date is filled in after the planned end date , it should consider the value of plan...
Resolved! outbound REST integration with ATF
Please help me in implementing the ATF with sharepoint integration i.e. that is outbound integration
Suggestions needed on problem management communicating updates/fixes to impacted users
Hello, all. I want to know more about how others are working with the problem process and communicating workarounds/fix. Would appreciate if people can share their insights and experiences. 1. In your environment, do the end users (e.g. business fol...
About the auto complete function
The input history is not displayed in the reference field because javascript is set in reference qual.Is it possible to display the input history in a way other than the system properties setting?I tried setting the attribute "ref_auto_completer=AJAX...
CMDB and alias tables
Looking for help on using Pseudo or Alias names for servers/hostnames: I am setting up as follows: See attachment example.a/ Business service is for example called 'Ereg'> then relating it to the application services (s) eg. eReg Vscan, eReg Web, et...