How to Follow up and see if a configuration item have changed during a incident tickets lifecycle
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‎10-25-2024 07:21 AM
Is it possible to create reports on the incident list where we can see how many times a configuration item have changed and from which one to which one. We know that we can see from reassignments but that doesn´t help us
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Incident Management
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‎10-25-2024 08:05 AM
You could create a new metric definition that counts for every change and tracks the value. You'd then need a database view to join the tables to get the display values