How to get the ticket created in VA if the NLU is not getting macheted for 3 times
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01-16-2025 05:20 AM
Hi Team,
Am having a requirement to create incident, if the user input is not matching any nlu utterances of the published topics and if the "rephrase your question" choice is selected by the user for three times from one of the static choices in a topic then an incident should be automatically created.
How can this be achieved.
Is there any metrics that can calculate the number of choice selection done by user.
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