trying to builup a catalog item using script include

trying to buildup a catalog item using script include where when user put the value for example "serial number" it will give the error that serial number is already exist writing client callable script but stuck to build up a logic any help ?

Remove Out of the Box things like order guide details, quantity, price, total $ etc from Order Guide

I want to remove Out of the Box things like order guide details, quantity, price, total $ etc from the submit section of the Order Guide in Service Portal.

Download form after submission in Order Guide Service Portal

NEW <I want the user to be able to use a download button to download the submitted form in pdf format before in a order guide/catalog item on the ServiceNow Service Portal.>OLD <I want the user to be able to use a download button to download the fill...

Business Rule not operating on Event(sysevent) table

Hi Team. I do have a use case to build reports on same data that we get on Event table. So to follow the best practices, I have built a custom table and trying to copy the certain field values from Event(sysevent) table to the custom table But someho...

Virtual Agent looping to Greeting topic when intent not found

We've noticed some strange behaviour in Virtual Agent when an utterance is entered that there is no Intent for; it loops straight back to the beginning of the greeting topic:The below screenshot shows the example utterance "Help editing videos", whic...

Inbound Email action to create request

Hi All,I'm creating service request using inbound email action in flow designer. I am using sn_sc.CartJS in custom action to submit the request.I am able to submit the request, but the issue is when the request is created "Requested for" is populated...

I have a variable called device hostname, in this variable I need to show the devices which are avai

I have a variable called device hostname, in this variable I need to show the devices which are available under the site sal code variable in the form and in the second image it is location.Please suggest.   

Insights keep loading in "Demand Insights for Incident" dashboard.

After doing required training for similarity and clustering solution and running scheduled job. I am able to get data in  "Demand Insights for Incident" dashboard. But whenever I am trying to open Insights for this dashboard it keeps loading as given...

How to start custom timer type field automatically when chat starts between agent and user.

I want to start custom timer type field automatically when chat starts between agent and user.  I have created custom field in Interaction table.Please let if there is any solution.

Convert any date and Time format to MM-dd-yyyy hh:mm:ss

Hi Team,I have a Requirement where planned start and Planned end date should be in between Change Planned start and Change Planned end date. I have written OnLoad script where it compares and if it is invalid (Same DateTime or outside of Change Plann...

Unrestricted user license required in APM (EA) to fill and assessment survey assigned to them?

Does a user need Unrestricted user license in APM (EA) to fill and assessment survey assigned to them?

Use case:We should only see logged in user groups in assigment group Field

Unable to add fields in form designer servicenow.

I'm trying to add/remove fields from accounts table "Case" view using form designer and form layout. But I'm unable to save the edits made, I'm in correct "customer service" scope, I'm able to add the fields, but when I click save, the error is getti...

Task

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...