Hi Team I am an Incident ResolverWhen I view an incident in the SOW viewThen I am able to look up the users and I see only the active users how to achieve this. Regards,Abhilasha G T
Hi Team, As per my requirement,when the priority is changing on the change form, 1. condition = when priority is 1planned start date and planned end date only allows past date 2. condition= when priority is 2, 3 or 4planned start date and planned e...
Hi, I have 2 date variables, need to calculate the diffrence between 2 dates and if its less than 30 days need to dispay a help text, Any suggestion how to achieve this. Thanks
HI All, I have a requirement, where I need to disable Attachment icon from Service Portal once request is saved and I need only for 1 catalog item. As I am new to the widgets, could you please help. Shivani
Hi All, I have deleted Change - Implementation tasks from the flow designer (Change-Normal-Implement) as we did not want automation tasks to be created. Since then if i click on implement UI Action its moving the state to Review instead of Implement...
I have an asset with Personal Computer class in the hardware table for which I need to create a new CI. Can someone please help me with a way to do so.
Hi Team, I dont want to use standard change hence I want to remove it from everywhere or deactivate it so that user will not able to see it.
Best way ServiceNow runs Automation to add user from catalog item request to Azure Group? User enters justification for the need of the Azure Role in catalog Item. ServiceNow creates a Task and should run Automation to add user from catalog item requ...
Hi all,According to this product documentation Unauthorized change request (servicenow.com) Whenever there is an unplanned change in a CI an unauthorized Emergency change request will be automatically created. I went into the cmdb_ci table and made c...
Hi Experts,We have a requirement to create a Request from an inbound email action, which is working fine with my existing code. The client wants us to populate Requested for details from the Email Body. The format of the email would look something li...
Hi Everyone, I'm looking for best practice recommendations for setup of Change Management. I'm not sure if there is a general consensus in terms of what can go into the CI field.I'm thinking if selecting Business Applications on a Change should be av...
Please help with any ServiceNow doc on HI Support cases tickets related state changes and reminder notification timelines before they are auto closed by system if there are no further inputs received from customer either not accepting the solution or...
For a record, If the assigned to is a group1 member and logged in user is group 2 member then for the group 2 member the record should be read only. How to write ACL script for this requirement?
I want to have list of CI'S which contains word 'Test' in short description without using asterisk.Say for example, i have a list of CI's , the short description says " Workspace Test" , if I search in short description with only Test, then the recor...
Hi All, I want dynamic short description but when i am selecting the toggle script part in the short description i am not see see pill picker because i want to select get catalog variable - requestor for Can you tell weather this script is correct o...
