I wanted to restrict the change Approval or status changes when the conflicts detected
I wanted to restrict the change Approval or status changes when the conflicts detected..Please suggest .
Forum Posts
unable to locate the walkup survey widget
hi any one can point where can i get the survey widget ? i seems to be hidden . i can only find the exit survey
New(new) UI action on related list overriding the table new ui action
I have created an UI action new on a related list with action name of the oob ui action. It overrided the oob ui action on the related list as expected but that is causing issue on the table new UI action. Could you please help us here so that it sho...
Where is the sensitive data being handled in VA?
Hello all, I am looking into "where to look on how to configure handling sensitive data". For example, the credit card number of: 1234-1234-1234-1243, I want that removed from the virtual agent chat. I found the documentation of: https://docs.s...
scoped ACL are not evaluating if it passes global acl
At first it runs global acls and it passes then it is not checking for scoped acls even it satisfy the condition of it. So how we can runs the scoped acls?
how to add attachment excel record in servicenow using script
hello, Urgent help needI have a updated excel that i want to attach to attachment record using script because kb article is published. var attachment = new GlideSysAttachment();//set up inputsvar rec = new GlideRecord('kb_knowledge');rec.get('sys_id'...
Resolved! incident ticket state has been changed from assigned to closed
incident ticket state has been changed from assigned to closed .from assigned state they can only move the ticket to InProgress or cancelled.some how they have changed it to closed . Th child ticket got closed when the parent was added. Parent stat...
how to disable virtual agent teams app showing "I'am done" prompt after displaying a table response
Hi all,we are using both teams app and service now web chat for our virtual agent. When we send a table response via the virtual agent in teams the VA shows a prompt "I'am done" that the user has to click before he can continue to chat.The prompt is ...
Notification
My requirement is- I have to show a LINK name YES/NO in notification . When state is resolved . If user Clicks on YES LInk it should open a feedback form and if user Clicks on NO Link then it should redirect to the current incident the and the st...
Resolved! How to create a custom UI Action in related list
HI Team, There is a requirement to create UI action in the related list. Can someone guide how to achieve this?
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create a button on the incident form that assigns the incident to the logged-in user if they are part of the selected assignment group, or sets the assigned_to field to null if they are not part of the assignment group
Would like to understand how companies in the Manufacturing business decide priority of an Incident
Our instance supports multiple companies each of which has multiple manufacturing and distribution sites.We determine Priority of an Incident based on a matrix of values in the Impact and Urgency fields. Impact contains 3 values: Entire company, Dep...
due date needs to set based on the priority value
I need to set Due date based on the priority value. If priority is 1 then due date should needs to be updated with 20 days from creation date likewise if priority is 2 then due date would be 30 days from creation date. If priority is 3 then due date ...
Any guidelines for assessing, rating Virtual Agent conversation complexity?
Number of variables? Branches? What thresholds do you recommend for distinguishing between low, medium, high complexity?
Resolved! How to Restrict 7 years ago data to a Service Account
Hi All, There is a Service Account with some roles to access to almost most of the tables in platform. I want to restrict this account to only fetch records of last 7 years, if trying to fetch before that then it will not allow. I am testing it wit...
