Getting blank page when installing MS Teams
When trying to install MS teams in Messaging Integration app, I am getting redirecting to blank page of chrome. Please let me know how to fix this
Forum Posts
VMW Total Number of resolved incident without breach SLA
Hello, I am working on some KPIs for Vendor Management related to SLA. one of the KPI should calculate the total incident that resolved without breaching SLA. My issue that the KPI count the incidents as long as I has one SLA task breach the SLA, so ...
Real-time Asset Availability Check for Serialized Hardware in Asset Management
I have a question about Asset Management. Our company manages hardware asset by serializing each item individually. However, we want to check the number of records with the state "In stock" in real-time across various order stages.Is it possible to a...
User authorization for a remote update set
Hello Team,what is the lowest authorization to transfer an update set to DEV + Test + Prod?Best regards
Resolved! How to run scheduled script execution on ui action
I have the below UI action-client(scoped) and script include(scoped), When I test with high load, the script is getting transaction cancelled with "maximum execution time exceeded". How can I get this script executed so that its not timed out. Is it ...
Resolved! Remove field decorator from the HR agent workspace for Priority field
Hello Experts,I want to remove the field decorator which is on top of priority field in the HR Agent workspace view. Please help.Below is the attached screenshot. @Ankur Bawiskar
Virtual Agent
When we input keywords into the virtual agent chat, it pulls up catalog items, which we want to avoid. If the keywords do not match any topics or KB articles, we prefer the system to display the standard system message and then show the topics. What ...
Prevent Form Submission via widget
Hi Im using MRVS in a catalog item, however its hidden in the portal as radio buttons is needed instead of editing the row . i have written a widget script for fetching the data. There is a notes field which should be visible when we select no and i...
I'm getting error when I'm selecting catalog item name.
Hi, We are having catalog item 'annual' and I'm creating other catalog item 'Study' and we are copying 'Annual' flow in 'Study' catalog item only difference is we are not using some action in 'Study' flow. When I'm changing catalog item name from 'A...
Resolved! Flow should be created for each OrderGuide or Catalog item?
I'm planning to use OrderGuide to provide multiple catalog items in succession to a user.Q1.A flow is associated with 1 catalog item , is this correct?Q2.Should I use "cascading variables" to pass data between catalog items?Or should I get the conten...
Client Scripts for Field Decorators in Workspace
Referenced in this article, field decorators should now work in workspace too. What's New in Xanadu for UI Builder and Workspaces - ServiceNow CommunityThe section: "Client Scripts for Field DecoratorsAdministrators can now add field decorators to va...
Resolved! Flow designer remove user action not working
I have a flow where reqfor user should be automatically removed from group when requested. We have a list collector group field and when submitted reqfor user should be removed from the mentioned groups in that field . I created action for that but i...
Make Custom application back to active again
Hello All, Hope all are doing well ! I have created a custom application and mistakenly set it to "Inactive". Now I want to make it active again but I am not sure how to do it, can anyone please help here. I can see the application in "Tables" but no...
server side script in assignment rule script section
Can we use glide record query in assignment rule script section??
Response SLA does not trigger when incident assigned directly to an agent - 12-4-2023
Hello, I hope you all are doing well! Please see my dilemma below, and let me know if you have any feedback to achieve the following business objective. Thanks for any input the community is able to provide! I currently attempting to implement respon...
