How can we hide the Reference "i" icon in portal without CSS?

Hi Everyone,  I want to hide the "i" icon in portal for a reference variable without using the CSS. We tried by putting attribute " ref_decoration_disabled = true" in variable attributes but it is not working. Is there any possible way to achieve thi...

Issue in Virtual Agent

Hi, I am working on Virtual Agent and have come up with this unexpected behavior. Anyone faced similar issue, then please let me know. Thanks,Arun

Given inbound script is not working

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {     // Implement email action heregs.info("GBSMDM inbound action");    createRequest();     f...

How to show the Knowledge article coming via the contextual search in a new page HTML format

The OOB contextual search is showing the article heading and description with a link to the article.instead of that can i get in a different way.As description with hyperlink and then once we click on that it will open in a new window only the articl...

Auto-Expand the Form

Hi this might be a simple question, but is there an option to auto-expand a form on the order guide to save the extra click? After selecting choices on the main screen and moving to one of the next screens  the next page should be expanded and ready ...

Virtual Agent how to call survey question in virtual agent

Hello Everyone, Currently, I'm working on a virtual agent I have some queries, 1. I have created a sub-flow and called a topic OOB but I'm using a new CSAT Survey in it, but in the survey, I have some boolean questions depending on that I need to run...

Update sets

Hi all,In Washington version of servicenow there is an option in add to update set is available in related links of ATF tests but in current Xanadu version it is not there how can i get it that?   

ATF check for approver field empty or not

Hi ,How to validate whether the approver field is empty or not using ATF ? Thanks,Tiasha

On call rota - relay/round robin the requested item notification

 Hello ServiceNow Community, I manage a team of people who answer parliamentary questions, freedom of information requests and ministerial briefings. Some days we have many requests and some days it is all quiet!  The team and are thinking it would b...

HI All

Hi All,  I have one question Related to  Custom table.whenever user Click the button auto-generated to  Log Request.take values automatic and generated Request.   could you please suggest any one   ADV Thanks    

Hr case rejection - additional comments

Hello All, I am having an issue while rejecting the HR Case, the additional comments are appearing two time as shown in the image, i am able to find a business rule by which one additional comment is coming, but i cannot find any other business rule ...

How to give dynamic approver in Approval Configurations comes under policy exception?