Resolved! How can we create Problem and Change using Virtual Agent Chat? Is there any Process?
How can we create Problem and Change using Virtual Agent Chat? Is there any Process?
Forum Posts
i need to lookup only active users in a particular view in incident record.
Hi Team I am an Incident ResolverWhen I view an incident in the SOW viewThen I am able to look up the users and I see only the active users how to achieve this. Regards,Abhilasha G T
Resolved! Date and time configuration in change form
Hi Team, As per my requirement,when the priority is changing on the change form, 1. condition = when priority is 1planned start date and planned end date only allows past date 2. condition= when priority is 2, 3 or 4planned start date and planned e...
Resolved! Calculate days diffrence from 2 date fields in catalog ite
Hi, I have 2 date variables, need to calculate the diffrence between 2 dates and if its less than 30 days need to dispay a help text, Any suggestion how to achieve this. Thanks
Disable attachment on Service Potal
HI All, I have a requirement, where I need to disable Attachment icon from Service Portal once request is saved and I need only for 1 catalog item. As I am new to the widgets, could you please help. Shivani
Implement UI Action is moving the state to Review instead of Implement
Hi All, I have deleted Change - Implementation tasks from the flow designer (Change-Normal-Implement) as we did not want automation tasks to be created. Since then if i click on implement UI Action its moving the state to Review instead of Implement...
Creation of new CI for an existing asset
I have an asset with Personal Computer class in the hardware table for which I need to create a new CI. Can someone please help me with a way to do so.
how to make standard change request unavailable/how to disable the standard change request
Hi Team, I dont want to use standard change hence I want to remove it from everywhere or deactivate it so that user will not able to see it.
Best way ServiceNow runs Automation to add user from catalog item request to Azure Group?
Best way ServiceNow runs Automation to add user from catalog item request to Azure Group? User enters justification for the need of the Azure Role in catalog Item. ServiceNow creates a Task and should run Automation to add user from catalog item requ...
What triggers a unauthorized emergency change request?
Hi all,According to this product documentation Unauthorized change request (servicenow.com) Whenever there is an unplanned change in a CI an unauthorized Emergency change request will be automatically created. I went into the cmdb_ci table and made c...
Pull requested for details from inbound email to create request
Hi Experts,We have a requirement to create a Request from an inbound email action, which is working fine with my existing code. The client wants us to populate Requested for details from the Email Body. The format of the email would look something li...
Change Management - questions on alignment to CSDM (Business App vs App Service)
Hi Everyone, I'm looking for best practice recommendations for setup of Change Management. I'm not sure if there is a general consensus in terms of what can go into the CI field.I'm thinking if selecting Business Applications on a Change should be av...
Hi Support case - notification reminder timelines before auto closure
Please help with any ServiceNow doc on HI Support cases tickets related state changes and reminder notification timelines before they are auto closed by system if there are no further inputs received from customer either not accepting the solution or...
ACL for particular user group
For a record, If the assigned to is a group1 member and logged in user is group 2 member then for the group 2 member the record should be read only. How to write ACL script for this requirement?
Wildcard Searches
I want to have list of CI'S which contains word 'Test' in short description without using asterisk.Say for example, i have a list of CI's , the short description says " Workspace Test" , if I search in short description with only Test, then the recor...
