Error handling in workflow
Hi Could anyone help on how to capture the error and put it in exception to proceed flow further in workflow.
Forum Posts
For a person logged against a change/incident, is there an OOB field decoration showing open tasks
Hi, When logging a change or incident, is there a OOB field decoration (ie. pop-up icon) which can be used to display the user's open tasks such as previous changes etc? This would be useful for a change manager to view for example. I know related li...
"Global Search" function not working properly for the Workspace
"Global Search" function not working properly – user directed to new browser tab (refer 'work space 2' screenshot) when enter something in the search and press enter (refer 'work space' screenshot) whereas a new tab within the workspace should shows ...
Microsoft Sentinel and ServiceNow Bidirectional Sync - Assignment rule not working
I have the Microsoft Sentinel Plugin installed for the bi-directional sync of incidents: I have an assignment rule for these to directly go to the Security team, however for a second or so its being assigned to the Service Desk: Could there be some...
Resolved! Flow designer - Automate the Submission of Service Catalog
Hi everyone! I have few steps to automate Step 1 - Check for all expiring certificates which will be expiring in next 30 days in xyz_table. Step 2- For all expiring certificates( in next 30 days) submit an existing Service Catalog with the certifica...
Link multiple change requests to an incident via rfc field
I want to link multiple change requests to an incident. I tried modifying the rfc field and make it list instead of reference, but it saves just one change. I know about the option to add a related list, but I still want the functionality between inc...
Insert Link in field msg
Hi All,I have a requirement where I need to show below field msg based on the selection Please proceed with a request for a single use or multi-use card which can be used for both online and tap and go transactions. Click on the below link to see ho...
Resolved! Scheduled Job to add /remove users from a group
Hi All,I have created below script to 1) find all the ‘Group’' managers 2) validate if they are part of another group ‘ITSM-Managers’ and 3) retrieve the list of ‘Group’ managers who are not present in the 'ITSM-Managers’ group I have a requirement t...
all change templates are changed at the same time
Hi! When I change something in a template, it changes in all its versions Why?And how can i achive it to only change in the latest version? Thanks!
Reference Field Choices Not Displaying in Sequential Order
Hi Community,I have a reference field (u_abc) in my ServiceNow instance, which pulls its values from another table that contains only 6 records. These records have a sequential order.When I click on the mirror icon to select a value, the choices appe...
Using a Bar Code Scanner -- NOT the mobile app -- for Asset Mgt
Does anyone have experience using physical bar code scanners with ITSM Asset Management? I'd like to learn what sort of configurations/flows might have to be built to support it and in general what the user experience is like. Please don't tell me ab...
Understanding Notification Opt-Out for External Clients in ServiceNow FSM
Hello everyone,Our organization uses ServiceNow FSM to manage onsite service requests. When an external client requests service, we create a Work Order Task that is assigned to a field technician. The technician then progresses the task through vario...
Resolved! Client script from catalog task lookup to variables in RITM
Hi all, I need to make a field mandatory in the catalog task if a variable in RITM is set to true. I created the following client script hoping to achieve this. However, even though I can access the glide record, I can't seem to get the variables......
Custom workspace
In SSC Purchasing Configurable Workspace (custom workspace), when there is more than one ticket opened (inside the yellow highlighted box), I want the current ticket to be highlighted in some color. If you could see, currently I'm working on the 1st...
update values in list collector based on reference field value
Hi, Im struggling with creating script which would clear field and update with correct value based on previous selection.The use case:Field in form which is reference type, it filters companies, then there is list collector which picks up access righ...
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