How to send email when sla (resolution) reaches above 90% with flow designer.

[Shivani_singh]

Hi All,
How to send an email when sla (resolution) reaches above 90% with flow designer to that particular email address.

[Mark Manders]

You can use the OOB 'SLA Percentage Timer' action and put in the percentage. And then use the 'send notification' action to trigger the notification.

[Shivani_singh]

But how should i specify only for Resolution sla.

[Mark Manders]

By putting that into the conditions of the flow.

[Shivani_singh]

The email is not sending.