How to send email when sla (resolution) reaches above 90% with flow designer.
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‎01-15-2025 05:24 AM
Hi All,
How to send an email when sla (resolution) reaches above 90% with flow designer to that particular email address.
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‎01-15-2025 05:29 AM
You can use the OOB 'SLA Percentage Timer' action and put in the percentage. And then use the 'send notification' action to trigger the notification.
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‎01-15-2025 05:41 AM
But how should i specify only for Resolution sla.
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‎01-15-2025 06:12 AM
By putting that into the conditions of the flow.
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‎01-15-2025 11:05 AM
