How to hide Insert, Insert and Stay UI action at Incident form

KamaliS
Tera Contributor

Basically I want to hide these two UI actions from Incident module, but as we know these UI actions are Global one.

So I found two options,

1) exclude the table from the Global UI action, which is working.

2) When I created a copy this and updated the table to Incident to override them, it does hide the Insert and stay and insert. But it also hides the Save and Submit button from the new incident form. which we don't want.

 

Any recommendations on how we can achieve this?

I want to ahead with option2) because I want to add some condtions based on role too, which I dont want to modify the Global one, but it does have affect the save and Submit button on incident create form

2 REPLIES 2

Tanushree Maiti
Kilo Patron

Hi  @KamaliS 

 

 You can create a UI action override (a UI action with the same 'action name', but different condition .

Refer : UI Action Overrides 

 

https://www.servicenow.com/community/servicenow-ai-platform-forum/how-do-i-hide-the-insert-and-inser...

 

https://www.servicenow.com/docs/r/zurich/platform-administration/t_OverrideOrRmvAUIActionForExtTbl.h...

 

 
Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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AndersBGS
Tera Patron

Hi @KamaliS 

 

A UI action override would be the way to go.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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