03-23-2026 11:24 PM
when user select PC software name, As soon as user select, we have to open our chatbot. [PFA SS]Is this possible. if its then how?
03-28-2026 11:54 PM
Hi @Suraj_18_18
There is a OOB solution for this - Utilize Proactive triggers, this is free store application.
https://store.servicenow.com/store/app/998b27aa1b246a50a85b16db234bcb24#linksAndDocuments
Go through its documentation!
