Open chatbot when user click on catalog item choice

Suraj_18_18
Tera Contributor

3 weeks ago

when user select PC software name, As soon as user select, we have to open our chatbot. [PFA SS]
Is this possible. if its then how?

 
 

 

Preview file
328 KB
Preview file
100 KB
0 Helpfuls
  • 370 Views
1 REPLY 1

Laveena-Agarwal
Mega Sage

2 weeks ago

Hi @Suraj_18_18 

 

There is a OOB solution for this - Utilize Proactive triggers, this is free store application.

https://store.servicenow.com/store/app/998b27aa1b246a50a85b16db234bcb24#linksAndDocuments

 

Go through its documentation!

0 Helpfuls