How to hide “New” button on Incident list view and show only for specific role (group_manager)?

[SaitejaN]

Hi Everyone,

I’m working on a ServiceNow requirement to control the visibility of the “New” button in the Incident list view.

The requirement is:

• The “New” button should be visible only to users with the group_manager role

• It should be hidden from all other users

I’d appreciate any guidance or best practices based on your experience.

Thanks in advance!