How to identify Business Stakeholder User counts

[jimsteavpac]

ServiceNow says I am over allocated in my Business Stakeholder licenses.  The count I have is 18.  Can any advise me on what the sn_incident_comments_write role tracks.  My guess it shows how many comments there are and not individual users.   

Instance	Application	Role	Role Type	Count of User ID
COMPANY	Global	business_stakeholder	Business Stakeholder	18

COMPANY

Incident Management

sn_incident_comments_write

Business Stakeholder

1,701

[Community Alums]

Hi @jimsteavpac ,

OOTB the business_stake holder contains sn_incident_comments_write role.

sn_incident_comments_write role provides Write access to the Incident's Additional comments field to the user.

So your use case says , you have 1701 Users who has this role and can add Additional comments for a particular incident.

[Mardi]

Please note before you do this as even the ServiceNow Team will not clarify and make you understand

1. Business Stakeholder/Approver roles - Remember - ITSM , SPM , CSM, Business Stakeholder are all Subscriptions but all of them will have a Business Stakeholder role associated with ITSM/CSM/SPM etc. Understand the Role , Role Type , Application Mapping and Subscription Mapping.

2. To find out , open Subscription Management in your instance and open each Subscription type which is "Per User". For example under ITSM - go to the "Associated Roles" Tab and then filter by "business_stakeholder" role.

3. Another important point , as part of Subscription Management , if you have a "approver_user" role , this is also considered as under Business Stakeholder Approver role.

So you need to check all your Per-User Subscriptions and look at the "Associated Roles" tab and find out which Application is mapped to what role and then what Subscription". Once you have all of the roles  in a sheet , you can easily extract out the users across.

Hope this helps.