Hi everyone,I'm new to platform analytics and I'm trying to set the default columns for the single scorecard when I drill down, I can edit columns in the edit > edit columns, but it is not reflecting for others (current version of PA: Utah) Steps I f...
Hi experts,We have a requirement where we are using multirow variable set. If manager(say Aaron) selects only one employee(say Abel) and submit the form, opened_for/opened_by should be Aaron and subject_person should be Abel. How can we achieved thi...
Configure option to create your own email template, check for roles required for the fulfiller to do the same.
Hi , How to include ATF in the servicenow platform upgrade plan ? Is there any feature to do so ? Regards,Tiasha
We have recently introduced Virtual Agent to our ServiceNow Portal. However we are seeing a decline in Live Chat as users needs to navigate through VA to get to a Live Agent. How can we create a URL to Live Chat so users can directly go to Live Agent...
Hi there, I'm investigating whether it's possible to enable a "go back" button to allow the user to go back to the "All Topics" drop down after a topic has been selected. This is in the event a user has made a mistake, and would like to navigate to a...
Hello everyone,I am currently configuring a notification that is triggered by an event in my flow.To send the notification, I need to set the "Event parm 2 contains recipient" option to true.However, I don't want these emails to be sent as "To" but a...
I want to display variables with the values entered on Service Portal , display on the Security Incident record created similar to RITM , where the variables are displayed in the sc_req_item record .I tried to make the same for sn_si_incident table t...
Hi,Where can I check the user who has provided the feedback via HappySignals in ServiceNow.Regards
Hello everyone,I'm new to ServiceNow and would appreciate some guidance.I have two widgets within the Communities scope: the Community Leaderboard widget and the Community Content Feed widget. Based on my requirements, I need to hide the Community Le...
To initiate the opening of a link or a new window upon the selection of a radio button by the user, what steps should be taken?Scenario: When the user selects the NBN, a new window will open displaying the NBN website or form.Please find the below sc...
Hi all, I am new to these Rest API topics. I just want to understand this requirement and someone to guide. Requirement : user ID card image will be updated in People Platform and O365, going forward if user has agreed to make it visible to other sy...
Hi,I want to run a server side script to display only the records that are created now. I tried but the script is not working it is showing all the records present in the form but I only want the ones to display which are created now using atf steps....
Hi Community,We have a requirement that link entered in URL type variable should be clickable on RITM/Task form.How to achieve this , please guide!
Hi Team, i was trying to create a sample report in Xanadu but i am not able to find an option of reports, can anyone guide how to get that. Regards,Garvit