How to mark the Problem record as Known error

[BVD]

Hi,

Once the root cause is determined, before the fix implementation is there a way to mark/show the Problem record as Knownerror.

I am looking a flow like root cause analysis -> Known Error -> Fix in Progress.

"A Known Error is a Problem that has been analyzed but not resolved, with its root cause identified 

and a workaround documented in the Known Error Database (KEDB)."

[Matthew Green2]

Hopefully this helped you my friend.

[Matthew Green2]

Good video as well: https://www.youtube.com/watch?v=5E5zfTMICY0