I am trying to delete the urgency node from a duplicated "open IT ticket" conversation but am receiving a message that says "this node cannot be deleted because its variable is used in the topic". Does anyone know how to delete the urgency question? ...
Hi, I am trying to develop a case where I have created a new Topic to get Incident number as Input from User to add comments to it. I am calling "Add Notes" Topic Block (custom) so that comments can be added to the incident. However, I am not able t...
Hi Community,I've been creating virtual agent conversation and the end of conversations usually end with the customer being able to open an incident if they are not fully satisfied with the help provided. Is there an easy way to capture the history...
Hi Got new requiremnt to enable OOB virtual agent dashboard, filtered with only few topics to the specific groupAny help/suggestion really helps alot ThanksAnusha
Hiwe are seperating the topics based on different portals based on the condition as portal is "sp/esc", but if same user is opened one portal and then the second portal, user is able to see the history from one portal to other portal even that topic ...
Hi All,Just wondering if anyone knows where the data in the vainputs field is stored in SN. We have a use case to import User input data and bot answers from another application.
We have installed ServiceNow for MS teams application and facing below issues. I have checked all the FAQs and troubleshooting steps, however that didn't help.1. We are using branding images in manifesto file. It shows the images in side bar and in a...
Hello everyone, I have read a few things about the virtual agent feature, I have mainly found articles about enabling the virtual agent chatbot. What I want to do is to enable a common search between Microsoft Teams and ServiceNow, so that I can sear...
Hello everyone, I have a topic (let's call it "MyTopic") which prompts a user to specify which help desk they'd like to connect to. It's a promoted topic and they can launch it by clicking on it. Based on their response, it routes them to the appropr...
Hi Community Members, I have currently implemented Virtual Agent and using ServiceNow as an NLU provider for intent and utterance combination but now I want to integrate Virtual Agent with IBM Watson to further include Watson capabilities in the VA c...
Hi Team,How we can get all itsm oob topics and conversation of virtual agent chatbot in our instance?which i share below screenshot.
Hi Now Community, Kindly help me understand the below-mentioned query : I have downloaded the VA plugin and using VA in my Service portal, I am using OOB -ITSM topics and a few custom topics which I have combined with NLU intents. Also, live chat is...
Hi All, I need assistance verifying the "start date" of the individual using the virtual agent chat. Change the topic if the user is new and has a start date of less than a week (the Virtual Agent topic).I think we can validate via the "greeting" top...
