Owner not populating for server

ayush_g
Tera Contributor

3 weeks ago

Midserver.user is not updating the owned by field for linux server records How to resolve this issue please shre step by step procedure how to fix this issue with all possibilities as discovery is running on daily basis still "owned by" fields are blank

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3 REPLIES 3

Vishnu-K
Kilo Sage

3 weeks ago

Hi @ayush_g ,

Normally discovery won't populate the Owned by field as it is a non- discoverable attribute unless you have done any customisation to populate it.

Regards,

Vishnu

Tanushree Maiti
Giga Patron

3 weeks ago

Hi @ayush_g 

Refer this posts for troubleshooting the issue:

How to troubleshoot Discovery!! 

Linux discovery 

https://www.servicenow.com/community/itom-forum/linux-discovery-fails-identification-error-in-linux-...

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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meghanakra
Kilo Guru

3 weeks ago

MID Server DOES NOT directly populate “Owned by”

The owned_by field is populated based on the 

  • Identification & Reconciliation rules
  • Data sources (like AD, LDAP, cloud, etc.)
  • Transform logic / scripts
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