How to Open a incident in the main tab by using a ui action
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05-06-2026 04:38 AM
i have created UI Action "Save & Next" which will open the next incident assigned to me. it is opening but in the sub tab of the 1st opened ticket . i want to open it in the parent tab itself. how can i do that.
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05-06-2026 05:19 AM
what do you mean by child tab?
how is it opening currently and what you want?
share screenshots for both
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-06-2026 05:22 AM
Hi @Ankur Bawiskar ,
Red is child tab (sub tab). Green is the parent tab (main tab). i want to open incident as green tab.
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05-06-2026 06:06 AM
see if this helps
opening a record in a new tab in workspace from ux list action client script
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-06-2026 05:19 AM
Hi @NeethuB
refer these posts:
Open a new record as a sub-tab in Workspace when clicking a UI Action
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti