How to Open a incident in the main tab by using a ui action

NeethuB
Tera Contributor

i have created UI Action "Save & Next" which will open the next incident assigned to me. it is opening but in the sub tab of the 1st opened ticket . i want to open it in the parent tab itself. how can i do that.

8 REPLIES 8

@NeethuB 

what do you mean by child tab?

how is it opening currently and what you want?

share screenshots for both

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Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

NeethuB_0-1778070136059.png

Red is child tab (sub tab). Green is the parent tab (main tab). i want to open  incident as green tab.

@NeethuB 

see if this helps

opening a record in a new tab in workspace from ux list action client script 

55.png

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Tanushree Maiti
Kilo Patron

Hi  @NeethuB 

 

refer these posts:

Open a new record as a sub-tab in Workspace when clicking a UI Action 

https://www.servicenow.com/community/developer-forum/how-to-open-newly-created-requested-item-record...

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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