How to pass user input variable in a Topic to Topic block in VA
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11-30-2022 09:54 AM
Hi,
I am trying to develop a case where I have created a new Topic to get Incident number as Input from User to add comments to it.
I am calling "Add Notes" Topic Block (custom) so that comments can be added to the incident. However, I am not able to pass this input variable to my Topic Block.
Instance Release: San Diego
Please suggest.
Regards,
Amit
1 REPLY 1
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3 weeks ago
You can’t pass inputs into a Topic Block directly.
Store the Incident number in a topic variable, then read that same variable inside the “Add Notes” block.
Topic Blocks only work with topic variables, not parameters.
