How to pass user input variable in a Topic to Topic block in VA

Amit41
Tera Expert

Hi,

 

I am trying to develop a case where I have created a new Topic to get Incident number as Input from User to add comments to it. 

 

I am calling "Add Notes" Topic Block (custom) so that comments can be added to the incident. However, I am not able to pass this input variable to my Topic Block. 

 

Instance Release: San Diego

 

Please suggest.

 

Regards,

Amit

1 REPLY 1

Matthew_13
Kilo Sage

You can’t pass inputs into a Topic Block directly.

Store the Incident number in a topic variable, then read that same variable inside the “Add Notes” block.   
Topic Blocks only work with topic variables, not parameters.