How to raise ticket from ServiceNow instance.

[Devendra_01]

Hi Team,

Could you please help us with steps to raise ticket from ServiceNow instance. Want to raise ticket to check the availability of certain APIs or method from CTI Library. 

Thanks & Regards,

Devendra Morankar

[Siddhesh Gawade]

Hello @Devendra_01 ,

Generally HI instance is available for Paid Instance, if you have Paid instance then you can get HI account and create HI ticket accordingly. Usually when you are working on Paid instance then platform owner will be having HI account and they can add you in HI so that you can create HI ticket hence get in touch with your platform owner and ask them to give you access to create HI ticket. Please go through below links to learn about HI platform.

https://hi.service-now.com/navpage.do - URL of HI platform.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547103

https://library.myguide.org/myguide-library-app/servicenow/user-management/guide/how-to-add-a-new-us...

https://medium.com/@cto2030/what-is-servicenow-hi-portal-36fc0793f2ab

https://www.youtube.com/watch?v=vbtUrGkGi2k

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh

[Ankur Bawiskar]

@Devendra_01 

you should use the Now Support portal to raise a case with ServiceNow.

you should have the HI credentials to raise a case/ticket. Please check this with your company's ServiceNow Account Representative.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ehab Pilloor]

Hi Devendra, 

If you want to raise a ticket to check the status of APIs or methods, you can do so from Create New (module) under Incident application. If it is a production instance of company, make sure domain scope is of your company before raising a ticket. For PDI, you can directly access the Incident and go to Create New module to raise the ticket.

Hope this answers your question. 

If you find this reply helpful, please mark it as solution.

Thanks and Regards,

Ehab Pilloor

[Devendra_01]

Hello,

We have integrated our CXone agent application with ServiceNow. We are doing screen pop in CRM whenever some operations performed in CXone agent, we have API available for same in the documentation provided by ServiceNow https://developer.servicenow.com/dev.do#!/reference/api/utah/client/c_openFrameAPI.

We wanted to check does ServiceNow triggers any event when user switches between the available tabs within platform. We want to perform some operations in our CXone agent application whenever user switched between opened tabs in ServiceNow instance. We were referring documentation but did not find any specific API to achieve this functionality, could you please let us know is it possible to perform such operation and any API is available for same?

Thanks & Regards,

Devendra Morankar