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Resolved! Using report values in an Email script.

Greetings everyone,  I'm trying to automate sending an formatted email that includes data from a report. A lot of solutions I've seen are just to attach an report to that email, but this isn't whats required of me. Iv'e tried using the <mail_script> ...

Abhinav_Byr by Tera Contributor
  • 1015 Views
  • 5 replies
  • 0 helpfuls

Resolved! On-Call Schedule: Mobile Phone vs Business Phone

Hi , I'm trying to modify the on-call schedule modal in ServiceNow to display the business phone instead of the mobile phone when both numbers are populated in a user's profile. Currently, if both the mobile and business phone fields are filled, the ...

ITAM Interview Qustion

Hi Everyone, Anyone can provide me with ITAM(SAM, HAM) interview questions along with some real-time use cases.How can I explore Servicenow ITAM module on YouTube and Udemy there aren't any classes any one can suggest to me Thanks,Mustafeez.

Mustafeez by Tera Contributor
  • 7920 Views
  • 1 replies
  • 0 helpfuls

Wait for condition is not working

Hi all,my wait for condition is not working in work flow if I am applying on import set table.below is the script // Set the variable 'answer' to true or false to indicate if the condition has been met or not.var importvalue = new GlideRecord('sys_im...

keshav77 by Tera Contributor
  • 239 Views
  • 1 replies
  • 0 helpfuls

Response SLA Breaching for different Timezones

Hi All,I need some help regarding the SLA breach,A caller from Hong Kong location raised an incident on 19th June, the ticket got assigned to a group  where each member is from US location. Since 19th June was a holiday in US and no member was availa...