Want to customize Virtual Agent as per requirements. Have configured some topics for the same. But whenever I'm opening Virtual agent, some default contents are being loaded. You may refer screenshot given below. I want to remove those contents. Plea...
We have added some widget instances in the service portal and added the content in it(rich content, styled content etc. which we have created from content library), I would like to know can that content get translated to any other language automatica...
Getting below error I created a report called ‘Project Map’ Under the field ‘Map this data’ I cannot see any values in the drop-down.I believe this is causing the error message to appear - ERROR: Cannot generate the report. To configure the report,...
Hi,I've added this additional details tab from ticket_configuration table but its not visible for legacy incidents on in newly created incidents, after adding this tab, it's visible.Can someone help. Thanks in advanced.
(team 1)User1 from team1 is sending mail on instance mail id and ticket is generated and assigned to their support team.(on specific category and subcategory) (team 2)User2 from team2 is sending mail on instance mail id and ticket is generated and as...
Hello,I’m currently working on customizing the default Virtual Agent feedback topic. Specifically, I’d like to implement a condition that restricts to trigger when the user interacts with the “Create Incident” topic. For all other topics, the feedbac...
Hi Team, I have interactive filter of type choice list having some custom state values. In dashboard I have two reports coming from two different tables, how can I apply this one interactive filter to two tables? Best Regards,pooja
Consider the "incident" table Under sys_db_object table, ServiceNow lists 161 columnsYou can see that it shows columns from parent as well as incident table But if do the following:var body = {}; var recObj = new GlideRecord("incident"); if (recObj.g...
Hi Guys , I just created a database view for reporting purpose, using demand and project table in both table we have number is common after giving clause when i hit try it , no records are coming, however we have records on that tables how do i fix t...
Hi Team , client is looking for report to be created on below format Can someone please guide me if do we have similar kind of formatOr any similar kind of approach ? Thanks in advance
We have purchased and installed a new application that is in its own scope. I have been asked if several users can have access to view and edit the Business Rules that are on that scope only. I have created a custom role and applied this to the Bus...
Hi In Performance Analytics Indicator score in Analytics hub showing like 57k but actual number is 57890. How to change the number format which shows full number 57890 instead of 57k ThanksBhim
We currently have an intranet built in SharePoint. Is it possible to to surface the Virtual Agent on our SharePoint intranet as well as in the Service Now portal?
Hi,I have an incident form in which I need to update the tool tip information. This is not our usual way of adding tooltips in servicenow via hint field. The field has a question mark next to it. I need to understand how these are populated? This is ...
If the state of Problem changes from New to access and so on then assignement group should notified.How to configure this?
