Virtual agent has created duplicate interaction
Virtual agent has created duplicate interactions for a particular user, what can be the reason?
Forum Posts
How can I change the labels on a bar chart so they wrap instead of cut off
Per the attached visual 3 of the labels have ... instead of writing out the whole name. How can we have angled and wrapped text in the visual? Thanks!
How to cancel a Flow in "Waiting" State?
I have a custom record with a state field. When the field switches to "on hold", it triggers a flow with a timer. If the state switches to something other than "on hold", I want to cancel the flow before the timer ends. I created a business rule to ...
need help on the email layout html script
Hi Can anyone help on email layout script to add client image and notification body under it and border around it. if any possibility, please entire script which helps a lotAny inputs really helps Thanks,Anusha
Platform analytics trend cases report by state
Hello,I have a Platform Analytics dashboard, and I’ve been asked to create a report showing the monthly trend of cases by status. Specifically, I need to display:The number of cases that were in "New" status each month (e.g., how many were in "New" s...
survey
The survey should be composed of a grid of single click Radio Buttons. If any single attribute isscored 2 or below, the Comment’s section will be made mandatory and the “Yes, please. I haveadditional details I’d like to share” box is checked. Otherwi...
Virtual Agent
How to configure virtual agent?example :how to raise a catalog then it should give the link of Request something
Digital Portfolio Management
I can't tell if you can link a project to a service offering or not so that is shows up in the Build tab. The documentation suggests that it can be done for both services and service offerings, yet the service offering field appears to be locked dow...
Resolved! Is it possible to mouse over an option on a list collector variable and show a specific column
Hello, Our Stakeholder have a requirement to do a mouseover a show a column that resides on a custom table, to show a description. I was looking into the attributes that are available but I do not know if we can achieve this or if if it is within the...
Resolved! Survey Designer Scripting
Hi All, I have a requirement to have a yes/no questions non mandatory and if user selects all the questions answer as no then it should throw an error and user should not be able to submit the survey and the survey comes up in the service portal. Is ...
What is the diffrence bewtween NLU based Vitual agent and LLM Based Virtual agent?
Hello Guys, I wanted to know the difference between NLU based and LLM Based Virtual agent ? I could see in the yokohama relase boths are available ? Both work independently or they working togheter ? Please guice me on it . Regards,Jay
Need to understand which REST API is used via OOTB Service graph connector for MDE
Hello Team, Could you please help me to understand which exact REST API is getting used by ServiceNow Service graph connector for MDE ? As per me there are multiple End points available from MDE side. Hence i would like to understand which one is uti...
I want to deactivate the Report I have already deactivated the Scheduled Report for the same Report
I can see Active Column but unable to edit it to False in Reports why?
As snc_external, Attachment variable not holding the attachment
When I try to submit a catalog item that was built for snc_external, I am able to go over and populate all variables except for the attachment ones. When trying to upload the file , the file name never shows up in the variable as usually it will doOn...
Connect Email Account via MID Server
Hey, our SMTP Exchange Server is on-premise and only available via MID Server. Is there a way to tell my email account that the connection should be via MID? At the moment when I test the connection I get the following error message: Email sender con...
