If an SLA definition has been configured in the past, it has to be changed or a new SLA definition has to be created then,- Will the new SLA definition have any impact on the older incidents following the previous SLA? If yes, then when?- What measur...
After upgrade to Australia Patch 2 Hot Fix 1, our users do not get redirected to their default dashboards like before the upgrade. We can search the dashboard and open it and it will then remember it the next time user is logged in. But many users do...
I want to hide the Email from Composer of incident form of SOW.I have fallowed the below steps to hide Email option from Activity Area (Incident)I opened UI Builder in navigation -> search for Service Operations WorkSpace and opened it-> Opened SRP R...
Hi Community,We have a requirement to configure Bot Interconnect between ServiceNow Virtual Agent and Copilot (Zurich).We need to:Configure a Custom Engine AgentEnable bidirectional ticket retrievalEnforce a 5-second timeoutEnable latency loggingHas ...
Hi Team, I am experiencing performance issues with Ellis AI. The application is responding slowly and taking longer than expected to process requests and generate results.This issue is affecting my productivity and daily work activities.Could you ple...
Hi, I am trying to provide an option for users to retry connecting to a live agent after no live agents accepted their chat in the first attempt. I created a queue trigger when the max wait time is reached to trigger a flow that presents users with t...
In an organization approximately 100 users have the potential to perform ITIL work. However in reality only 50 people are concurrently engaged in day to day fulfiller activities. How can I bridge the gap? Do i have to pay for 100 licenses when I only...
Hi,I'd like to know how to create a Tag Key & Value Policy that would verify:1- the value is not empty,2- allow any value between 0001 and 999993- can only be 4 or 5 digitsEx: "ApplicationID = 7345 would be compliant, but 953 wouldn't. Can someone he...
After cloning (PROD -> Non-PROD), I can no longer access the non-production instance.When I try to use the non-production instance with my production username and password, I get the message "Log out successfully," and if I use an admin user that onl...
Hi All,As i have seen there are mostly two KB number with the same number but having different sys id. In which one is published and other is retired or Outdated. If this is a normal behavior in ServiceNow. Where i can find the script or OOTB feature...
Description:Hi Team,We currently have a base configuration with visibility control options, where stakeholders can manage and control the visibility of fields and options within the form.Now, we have received a new requirement from users. When a user...
We are implementing Now Assist for Virtual Agent on Zurich, I'm currently trying to get response on my approvals but I'm getting an error"You don't have the required access to complete this request. Try another request." I have admin access on the pl...
When I work on my PDI, It takes much time to run any transaction. Sometimes it takes 150 - 200 seconds that cause me a problem to practice.Is there any solution for that.
Hello!I have about 30 specific email addresses that frequently trigger our "Create Incident" inbound email action, but the resulting incidents are just unnecessary/junk.Is there a way to exclude certain senders so that emails from those addresses do...
Hi All,1.We are trying to find out where is "please type your request" (english language) configured in sys_ui_message table. We are able to find other langugaes but not for english .2.We are trying to modify the text "please type your request" . And...
