We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Attachment related Issue on service portal

Hi, I have a doubt in one requirement is given to me i.e., On the incident form state is resolved of incident after that I want to attach the attachments on incident form but they can't show on my approvals on service portal and I also want to do tha...

yashgarg by Tera Contributor
  • 751 Views
  • 3 replies
  • 1 helpfuls

Report Knowlege Gap Button on Incident Form

Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list

ITSM STRY070404

Hi!In this lab I', suposed to populate a standard change template with data from STRY070502 - problem is that that story doesn't seem to exist. I cant find it in the story list of the lab instance for the course. And a simple google search doesn't co...

RouzbehP by Tera Contributor
  • 393 Views
  • 1 replies
  • 0 helpfuls

How to remove stages in Transfer order Tasks

Hi All,We are working on a requirement where we need to remove stages on main Transfer order Task (alm_transfer_order). Can anyone help us how can we achieve this? how can we remove requested and delivered stages?  Thanks.   

bhargavi9 by Tera Contributor
  • 588 Views
  • 2 replies
  • 0 helpfuls

Resolved! Catalog UI Policies to hide the fields

Below is my requirement.Upon selecting "Is the user External" checkbox, the user can see the "Requested for(External)" field and if not selected then the user should see "Requested for (Internal)" field.Upon selecting "User not found" checkbox, the u...

divyadhanda_1-1767007541421.png divyadhanda_2-1767007896615.png divyadhanda_5-1767008073608.png divyadhanda_4-1767007984205.png

Resolved! How to open and update a Catalog Task using ATF

I'm looking to run a full E2E ATF in one of my Service Requests, but I seem not to be able to locate the relevant Catalog Tasks (under RITM and REQ). Ideally, I should1) locate this unique SCTASK;2)assign it to a user and an assignment group;3)write ...

BrunoPer_0-1766426582824.png BrunoPer_2-1766426726648.png
BrunoPer by Tera Contributor
  • 1096 Views
  • 6 replies
  • 4 helpfuls