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Need help in Workflow and Flow Designer

I have a requirement to assign the newly created tasks from assignment_group1 to assignment_group2.We have more than 150 catalog items in our instance, I'm planning to create an incident mentioning the REQ/RITM details and assign to our queue using b...

Admin7267 by Kilo Sage
  • 1089 Views
  • 3 replies
  • 3 helpfuls

Resolved! Debug log

.Which is one that performs debug logging in server side?a. Gs.debug()b. Gs.log()c. Gs.print()d. Gs.info(

Pranai by Tera Expert
  • 929 Views
  • 2 replies
  • 2 helpfuls

Sidebar Teams ServiceNow Integration

I have established the connection between Side bar Teams and ServiceNow. Token is generating correctly and the over all setup is done. But Now when I am trying to send a message from sidebar ServiceNow, the message is not getting delievered into Team...

Deepika18 by Tera Guru
  • 506 Views
  • 4 replies
  • 0 helpfuls

Resolved! Child/Parent case - Task not transferred from child to parent

Hello team, Here is my use case:1.task added to a case2.parent is created from this case3.task from child is not transferred to the parent, so I need to create a new task on the parent, and task in child remains new My question is why task is not tra...

Ness06 by Giga Contributor
  • 267 Views
  • 1 replies
  • 1 helpfuls

Notification on request "Comment left on request"

Hello! Can anyone know how to test this OOB notification because it doesn't sent notifications emails when we add a comment on RITM. i made changes on the condition : "when to send" but anything is happend  Thank you all ! 

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ahmed-24 by Tera Contributor
  • 606 Views
  • 10 replies
  • 0 helpfuls

Resolved! Create a KB Template

Hello!Trying to remember where to do this and not 100%I have a template that I want to useI went into Knowledge > Admin > Article TemplatesCreated a new one for How to (Standard)Added the field BODY as HTML, but I have default wording I want in there...

BrianSorensen_0-1755105539070.png

Change approval policy sequence

I have used OOB flow for change approval, we require 2 approvals which is manager and CAB.Now both the approvals trigger together where as we wanted it to trigger in sequence so i have added sequence under policy input in approval policy and in decis...

Need help for this question .

Access controls are evaluated in this order:1. Match object against table ACL2, Match the object against field ACLWithin step 1 above, what order are the table ACLs evaluated?A. Specific to general: Table.Field ACL, Parent Table.Field ACL, *.Field AC...

SaanviB by Tera Contributor
  • 819 Views
  • 6 replies
  • 1 helpfuls