roles expire
in servicenow when we assign a role to a user it should be expire after a week is there any chance to create like this not delegates roles .other than this i will assign one role to user it will expire automatically
Forum Posts
Is it possible to apply SLAs to a custom table in ServiceNow without extending the Task table?
If yes, what are the steps to configure SLA definitions for a custom table?What conditions or configurations are required to make SLAs work on a custom table?Do we need to enable any plugins or set up special relationships for SLA tracking on non-tas...
Virtual Agent Issue
The first picture is of Virtual agent in PROD and in second picture is of DEV, i added in fallback topic in custom fallback topic field in DEV, but when it moved to prod the UI is different and don't have custom fallback topic field, does anyone has...
User can't login to nowmobile app from their mobile
After the upgrade to Yokohoma, some users can't login to nowmobile app. They uninstalled and reinstalled the app and it worked, however for one user, it shows this error - What needs to be done here?
Connectwise integration with ServiceNow
I want to integrate connectwise with ServiceNow to import infrastructure device information into ServiceNow. Need some documentation on how it can be achieved.
How to collect inputs from respected group members on HR task
Hi all need small help with below requirement in service now HRSD:Yeah basically we will create salary advance request form for hr agents to submit request on behalf of employeesOnce HR case is created:First hr task will route to accounting teamNext ...
Resolved! Performance Analytics Breakdown Widget will only show 10 lines at once
Hi, I have a widget, 'Average age of open incidents by Group', that uses the ' Average age of open incidents' indicator and the 'Assignment Group' breakdown. The chart only show 10 groups at once but I want to see them all.I know it has data for mor...
Resolved! Manager add Delegate on behalf of user
I am working on a requirement to allow a user's manager (or other appropriate person) to set up a Delegate on their behalf. Use case is employee has medical emergency with no prior notice and immediately is offline. How have other organizations handl...
Troubleshooting Discovery with SCCM/Jira Integrations & CI Classes
Hi Community,I’ve been asked to review Discovery on my instance because it’s not working correctly. I was only told that data is coming in from SCCM and Jira, and I was given three CI classes to focus on, but no further details.So far, I have only ch...
Resolved! Flow designer logs updates
I have a flow designer in which I am updating the time zone with location.timezone if the location is not empty and trigger condition is Record created or updated. The flow is currently triggered on Record Created OR Updated, which causes it to run e...
Resolved! Request for ITSM Suite Pro Plus Course Link
Hi Team, Could you please share the course link for ITSM Suite Pro Plus in Now Learning? Thank you.
Resolved! Compare data from import set table to target table
Hi I receive quarterly data dumps containing salary IDs from the HR system, which I store in a custom table in ServiceNow. When some IDs are deactivated or deleted in HR during subsequent data updates, those IDs won't appear in the new data imported....
Servicenow Scripting Question
When an incident is assigned to a group it should be assigned to one person in that group, when thesecond incident is assigned to same group it should be assigned to the second person and like thisthe assignment should be cyclic for every member of t...
Type field in Emergency change
When we create an Emergency change via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.
Location to be locked for only specific users to update to add it to any CI
I would like to make the location to be updated or added to any CI by only few members. How to do it ?
