Blackout schedule

How can I configure blackout schedules for every weekends only for normal change ? 

Advanced work assignment - I need to set agent capacity queue wise and not Service Channel

Hello All, In AWA, I have Service channel for Hr case and in that I have set 'Default capacity' under capacity and utilization tab.  It is setting default capacity for all the queues in that service channel.My requirement is that I want to set agents...

On-call scheduling thru service operation workspace

Need to upload the custom font in native view

Additional Comments empty on filter condition

Hi  i am trying to create a report in servicenow where in for incidents which are on hold and additional comments are not updated for the past 2 days.I am trying to filter for "additional comments" in the condition field i am unable to do so can some...

variables are not working with the newer sn_sc.CartJS but do work with the old Cart API

Hi,  I have created a widget with an HTML form on it, when the form is submitted it should checkout a Service Catalog item. I have it working with the older `Cart API` but I noticed in the script include for it, it states: This has been deprecated. P...

Building a CEO Dashboard

Hi Everyone, I'm trying to build a CEO dashboard but unable to see an documentation or video for guidelines to build one. Can anyone please provide any useful documentation or blog that is useful for the beginners ?Thanks in advance! 

Can I use an event parameter into Notification Next Experience Content

I'm creating a provider notification that is triggered by an event. I'm unsure if it's possible to pass the event parameters to the Next Experience Content of the notification.  Is there a way or isn't possible?

How can we send a email from servicenow using MS Graph Api .

Actually we want to change the domain of the outbound  email from @Service-Now.com to @XYZ.com  . As per company policy we can't use smtp they want us to use Microsoft Graph API. There are lot of doc for receiving the email to our system. But can  yo...

Understanding ITIL 5: What’s New and How It Builds on ITIL 4

ITIL (Information Technology Infrastructure Library) has long been the cornerstone framework for IT Service Management (ITSM), evolving over decades to keep pace with technological and organizational change. With the official announcement and rollout...

Add another knowledge base to be Analyst assist in SIR workspace

on the SIR workspace when opening a record, the sidebar "Analyst assist" proposes article(s) from KB based on the record short description. I would like to see if I can add another KB that could also be presented based on short description. How could...

reopened cases

Hi am trying to generate the reopened cases sn_customerservice_case. i dont see reopen count field but i see only reassignment count and previous state. please help with generating the reopened cases with these available fields.

Major Incident Comms

Hi, We have come across an issue where the MI comms are being split into two emails (100 recipients and then 40 on the other email).  It's also defaulting to the list of users (who are in a group) in the To field rather than the BCC field. The system...

Survey is only accessible to caller and not accessible to other who are receiving notification

I have configured a survey to trigger upon incident resolution, with notifications sent to the caller, application owner, and RCA manager. Although the notification is successfully delivered to all recipients, only the caller is able to access and co...