How to redirect home page based on csm agents role sn_customerservice_agent

[ashok17]

Hello All,

How to achieve the below requirement in servicenow:

How to redirect csm workspace view home page based on csm agent - role sn_customerservice_agent

and we tried updated on below script on script include "SPEntryPage" but it's not works on impersonate to the user role of ' 'sn_customerservice_agent' redirect to csm workspace view. Please suggest on this:

 if (user.hasRole('sn_customerservice_agent') && !user.hasRole('admin') && !redirectURL && !isServicePortalURL)
return "now/cwf/agent/home";

[Ankur Bawiskar]

@ashok17 

are you saying based on role users should be redirected to particular landing page of workspace?

you can handle this using Homepage Destination Rule

Homepage Redirect Rules in Next Experience

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[ashok17]

Hi @Ankur Bawiskar 

Thanks for response..

Yes, based on user role like if user have sn_customerservice_agent role it should be redirect to csm workspace view and if user have itil sole it should be redirect to sow workspace view

Thanks,

Ashok.

[Ankur Bawiskar]

@ashok17 

please share screenshot where you want user to land

[ashok17]

Please find attached landing home pages in the csm and sow workspace view