How to remove menu option in the ServiceNow Virtual agent

[rahulraj1406]

My requirement is has such I have to completely remove the option of menu in the virtual agent.
I don't want the 3 dots Menu option in my virtual agent.

Please refer the screenshot below for better understanding.

Thank you for your time.

Rahul R 

[pooja_m · Accepted solution]

Hi,

Navigate to All --> sys_cs_branding_setup.LIST --> ENTER, it will open "Default branding" page. 

On the Branding record opened, scroll to the Related List "Menu Items", and deactivate the menu items concerned.

Note: You can deactivate/remove the options, though the dots will remain visible with an empty menu.

f my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

[rahulraj1406]

Hello Pooja,

I very much appreciate your fast response. I was able to disable the options which were inside the support option all though those 3 dots were still visible. 
Thanks for the help.

Rahul R 

[Sumanth Balina]

Thank you