In my project, they wanted to implement Advanced work assignment (AWA) for IT Requests and incidents, so they asked me to explore on it, and I need to provide a quick demo on that to the team. I need some hands on for Skill based and last assigned ro...
I am wanting to remove the Strategy and Data Reporting (SDR) from the highlighted field. When I right click assignment group to remove SDR, it does not appear there. How do I troubleshoot and remove the desired option?
Hi All, I need your help in configuring an auto-generated message by Virtual agent (Eg. Please wait while we connect you to live agent) that will be sent to user if the user has to wait for more than 2 minutes to connect with a live agent. Thanks
1)How to delay the CSAT survey email for 2 hours from the time of incident resolution2)If the survey is not filled, then a follow-up notification should be sent to the caller after 5 days from the time of incident resolution. I have tried this requir...
Hi Currently I am configuring now Agent mobile app for our Dev instance, as part of configuration I am working on the Re assign button/screen.I have configured Function, function instance, action item and parameter screen similar to Incident which is...
Could you please suggest how to achieve the below requirement: How to show outage in the related list on incident if only CI have outages entries .
When implementing Now Assist AI search, on the portal, I would like the Virtual Agent to "pop" up rather than be redirected to the Search landing page. I am unable to see any configuration around this or how to make it happen. Can anyone advise?
The agent workspace list view filter search is not working properly when using the German language, but it works fine in the English version. For example, if the HR service name is:English: Monthly LearningsGerman: Monatliche ErkenntnisseWhen searchi...
Suppose I am part of Group A. I want to assign the incident to Group B.If I am not part of Group B, then Assigned to feild should be greyed out. And I should not be allowed to assign it to any individual from Group B. How can I achieve this?
Hi,Can someone please help confirm where UI Builder reports are stored on the backend in ServiceNow (which table)?We have a database view that is currently being used in a few reports, and I would like to identify all the reports where this view is b...
Hi All, Anyone implemented the Agent AI in your instances. If yes. Please share the use cases you have implemented.
What is the difference between GlideDateTime() and gs.nowDateTime()? var date = new GlideDateTime();gs.print(date);gs.print("Current Date and Time: " + gs.nowDateTime());Why am I getting different times with this code?
Can we do an integration after that if i do any changes in one system then it will automatically do the same changes in another system, it will be apply for all the customization? can someone pls provide me the whole solution...?
ContextWe are using a custom Load Draft widget for a Intake Form, where users can use saved reload drafts instead of filling the entire form.As part of a recent enhancement story, we made the following changes:Removed / inactivated some Data Use (DU)...
Hello Everyone Question 1:I have a requirement to create custom widgets, but they are not appearing in the Widgets list. What could be the issue?? Question 2 : Question 2:When I add custom widgets inside a parent widget which is OOTB It's works but ...
