Hi Everyone, In the SOW workspace, I attempted to create a Change Request from an Interaction record by clicking the "Create Change" button within the interaction.This action redirects me to a page where I must select a Change Request model. Initiall...
Can someone explain the purpose of child initiatives with Continual Improvement? They don't appear to inherit any data from the parent like Incident Management. Why would I use this parent/child relationship vs phases and CIM tasks?
I have created a survey. now I want to know how to trigger a survey from the notification. generally we do it using trigger conditions, it will be creating a new assessment instance. how can I achieve it?
We are opening a Record Producer from an agent record in the Configurable Workspace using a client-side UI Action.The parent record sys_id of the agent is being passed and used in the on load client script in the record producer to prefill a variable...
We intensify the onboarding of room equipment: Video screens, MTR's, room tablets, decoder, audio devices, touch screen controller, room switches etc.What is the benchmark to either create a specific VC model category or use to use the out of the box...
Hi everyone,I have a custom table, Onboarding Task, that extends the Task table.I am trying to change the reference of the inherited Parent field so that, for Onboarding Task only, it references the Employee Onboarding table.My approach was to use a...
Hello All, We have create a New Inbound Action based on the subject line it will create an Incident on our Client ServiceNow Environment. Incident creation and everything is working fine but when our environment receiving an email from our client ema...
I want to create a standard Change every second Tuesday of the month and it will end after 5 days. Is there any way to add this type of condition in flow designer
I'm looking for best practice guidance on the proper way to handle stages for Requested Items in Flow Designer. I've noticed if developers create their own stages such as 'Closed' or 'Closed Complete', etc this results in a table full of 'custom' sta...
Hello Everyone, i have one requirement .Send a mail to all assignment group email ,if groups not having the email address then send a mail to group managers along with excel sheet with excel sheet related to one month back created and still active ...
Hi,I was checking my portal and I want to know where I can replace the Virtual Agent widget that appears in the Employee Center for a custom one that I have created.I didn't see any relation or any mention the ootb widget when I was checking the Port...
Hi,I am currently working on a custom process where I need to create and use a specific view. However, I am unable to see the View option on the RITM form, as shown in the screenshot below. But, the view is visible in the RITM list view see the scree...
HI, I have a doubt on this Catalog item variable name : Environment choices , prod,test,devvariable set field : Server name : reference cmdb_aix_server When I select the Environment choice in the catalog variable, only the corresponding servers (Dev...
Hi Community, I have a visualization where I breakdown the incidents assigned to each user and its broken down into 30, 60 and 90 intervals via a stacked bar graph. Can I break down each stack to visualize the different priority states. i.e: A user l...
