Hello Team,There is an Email Notification where the User can able to approve the Request through Email.I have used the OOB {mailto:mailto.approval}.User is not able to approve the request through the Email.What are the Troubleshoot steps i need to ta...
We have developed an AI agent to classify cases based on the short description and description fields. The agent performs as expected and provides accurate results during manual testing.We are now aiming to automate this process. To achieve this, we ...
I am building a order guide which includes multiple catalog item. And I want to hide a catalog item in the order guide on the basis of another catalog item variable when get changed.
I have configured Dynamic translation for email using kb I cannot see any translated email contents in notification.Do I need to update email body to show Dynamic translation content ?
Is there anyway to add a number of custom date filters for use in reports.All I've found so far is maybe using a script include, and that wouldn't real be an option for many of our users.
HiHow to re-run the workflow where RITM State is Close Complete Request State is Close incompleteFor Request State is Close Complete, Stage is Close incompletewhy because due to a BR one task hasn't got created and other tasks are close incomplete.we...
Hi Team,I am working on the ServiceNow Virtual Agent learning task that requires accessing the Password Reset Instructions KB article through the Open Chat Window in the Service Portal.However, the chat window is not appearing in the bottom-right cor...
I have to auto route tickets to two different assignment groups but we don't have any routing condition. Now the team is doing it manually based on description and their experience. How to automate this task.
Hi,I have seen this feature in another instance, was wondering how it was done so I can replicate for my current employer:You copy a request number, then you paste it in the search bar (next to the scope picker) and it finds an exact match that you c...
Hello All,I dont see any OOB approach to link the ownership group in the approval records. I am aware of the solution of creating a custom field that gets updated every time the approval is generated from the KB article(either from Workflow or Bus...
Hi,I have a notification with a requirement to add two buttons to Approve or Reject an Approval Resquest for a catalog item.I used the OOTB templates: mailto.btn.approval , mailto.btn.rejectionI have 2 questions:1- What is the difference between thes...
Hi everyone,I’m moving a ServiceNow Playbook from DEV to QA using Update Sets.The Playbook and the Questionnaire activities are created in QA, but the questions inside the Questionnaire activities are not showing correctly.I checked the records and t...
How to update 'additional comments' and 'work notes' tab color in the incident form on serviceNow. I have tried updating for configure style as per attached screenshot but it's working while creating incident only after incident submitted the color n...
Hello everyone,I recently joined the ServiceNow Community and am currently studying for the Certified System Administrator (CSA) certification.I am interested in ServiceNow Administration, AI, IRM/GRC, and BCM. I have completed the ServiceNow Adminis...
