Dear ServiceNow Community Friends I have PDI instance Zurich version, I got created from servicenow developer homepage.I wanted to activate the bot for help with key word 'password reset' to give me relevant knowledge article automatically. Attached ...
How can we disable only change request approval virtual agent notification via teams
Hi team, can any one please suggest me, how to change the planned end date when the change status in scheduled in servicenow
I need help to create RITM approval in flow designer based on user's profile location. If user if located on certain location approval will be created on different assignment groups.
We have created new now assistant VA & given knowledge base as information source. functionality wise it working fineHowever, when we are getting result we can see sources as article links. when we click on it redirect to article page in portal. by ...
Hello everyone, I am trying to create a database view on the Incident table, but it is returning everything from the Task table instead. I tried limiting this in the where clause, but it just does not care.inc_sys_class_name = 'Incident' I also tried...
Hello All, How to achieve the below requirement in servicenow: How to redirect csm workspace view home page based on csm agent - role sn_customerservice_agent and we tried updated on below script on script include "SPEntryPage" but it's not works on ...
When we have certificate that will expire in 30, 60, 90 days, we need to set remainders.
Hello Team, We have a custom table called ITDR, which currently contains 6–7 child custom tables added as embedded lists in the PPM tool. (Due to custom table licensing restrictions, our client has asked us to reduce the number of custom tables. To a...
I have created the flow for my service catalog. I associate it with the catalog item, and when I run a test, the request is always created with the status "Not Yet Requested" in the "Approval" field and "Pending Approval" in Request state. Only when ...
Hello ,Is it possible to disable the OOB "Attach button" to include the KB link, and replace with two separate buttons there (Add Internal, Add External) that will insert the link to the Internal Work Notes or Comments (customer visible) fields resp...
I use a web based AI to review my code and I was surprised by one of the issues identified. It has to do with a script that queries a table and deletes the resulting records. My code follows this pattern:var gr – GlideRecord(‘table’);gr.addEncodedQ...
How can we create Problem and Change using Virtual Agent Chat? Is there any Process?
Hi Community,We’re looking for guidance on a platform pattern for enforcing PII redaction in list view exports across all interfaces in ServiceNow.Requirement summaryExport from list views must exclude or nullify PII fields using a centralized mechan...
Hello, How should i make the variable set in question field of type checkbox as Project Number not found / Multiple Project Numbers / Not Applicable / Unknown (enter manual note) in which only (enter manual note) this part should be made bold. Thi...
