Declarative action in custom workspace not visible
I have created a Declarative action for list view of custom workspace table. And then created a new action configuration to map the list action to workspace. But still the button is not visible.
Forum Posts
Is there an official ServiceNow service status page?
Hello,I would like to know if ServiceNow provides an official service status page, similar to Slack Status, where we can check the real-time status of ServiceNow services.Is there an official website where we can monitor the status of ServiceNow serv...
How to pass user input variable in a Topic to Topic block in VA
Hi, I am trying to develop a case where I have created a new Topic to get Incident number as Input from User to add comments to it. I am calling "Add Notes" Topic Block (custom) so that comments can be added to the incident. However, I am not able t...
Tanium connection - Trusted Ip ranges
We are setting up a Tanium integration that requires configuring trusted IP ranges in the Tanium tool. Upon reviewing the IP ranges, we noticed that the same IPs are used for both sub-prod and prod instances. Tanium allows only a single token per IP ...
Can Now Assist automatically start a topic in VA?
Hi everyone, We would like to make use of the Now Assist ITSM and its LLM-related functionalities in the VA. In our current VA build, we have a couple of topics that are presented to the user as tiles as part of the initial greeting, including a topi...
Resolved! Security Attributes - UserIsAuthenticated
Hi all, I am seeing this Security Attribute while working through my skipped updates for the Washington upgrade. I can't find any breakdown of the Security Attributes - UserIsAuthenticated. I am assuming this just means that the user is signed into...
Resolved! I have multiple email client templates in incident but only one is populating
Hello Everyone,I have created multiple client templates for incident table but when i click on "..." & click on Email then the template having less order only that gets applied i want to see all the templates and choose from it .How i can get it?@Ank...
Update fields on hardware form when assigned to changes
Hello! it's so critical for me this needI want to know which OOB (Business rules or client script) is responsible for the auto populate of hardware fields please. i customised some filds on [alm_hardware] and i can't auto populate them. Thank you
Resolved! How to Create Standard Change from RITM and relate ?
I have created a UI Action on the sc_req_item table and added the same code that I found in the UI Action for the Problem table for Creating a Standard Change:action.setRedirectURL(new StdChangeUtils().getURLForTask(current, 'rfc'));When this UI Acti...
Copy Emergency Change to Normal Change type in Zurich version of snow
whenever i am using the copy change(button) on the emergency change request record, it is creating new record type as normal. please suggest how to fix this issue
Resolved! Why do client scripts execute before UI Policies when both are client-side?
I’m trying to understand the exact behavior of form logic in ServiceNow. Both Client Scripts and UI Policies run on the client side, but I’ve observed that Client Scripts execute first, followed by UI Policies.I understand the documented execution or...
Translated SOW Fields
Hello Guys! Do you know where table should be used to translated this OOB fields (Non translated) ?Thank you so much for help!
Admin user cannot give other User the admin role because "role snc_high_assurance does not exist"
Hi, Any inputs on this behavior and reliable doumentation on role snc_high_assurance role??
SNPI Story1 - delete table
Hi , I was doing SNPI Story1 and mistakenly created wrong HHD table, now i want to delte it . how can i do so, not finding any options. I am stuck and unable to validate the task as if i create another HHD table it will create another system names.
Notification
Hello!I need to send notification to the (assigned to) on (incident task) whenever the incident got updated.How do I do that? Thanks,S
