How to Restrict Access to sc_req_item Records Based on Assignment Group in ServiceNow?

[Hari S1]

Hi,

I have a requirement where a user named "Abul Tutor" (who is part of the "Database" group) should only be able to see sc_req_item records that are assigned to the "Database" group. However, when I impersonate "Abul Tutor," no records are visible, even though there are two records assigned to the "Database" group.

Thanks for the help in advance!

[Abbas_5]

Hello @Hari S1,

Please refer to the link below:
https://www.servicenow.com/community/itsm-forum/restrict-ritm-and-sctask-based-on-assignment-groups/....

If it is helpful, please mark it as helpful and accept the correct solution. In the future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[yuvarajkate]

Check if any other ACL is restricting the access. 

[AndersBGS]

Hi @Hari S1 ,

I would recommend you to either create defined ACL for the case in scope or alternative look into data filtration rules which can also be utilized. 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Reus]

Hi @Hari S1 ,

Try creating an read ACL where Decision type is Deny Unless with the following condition as mentioned in the community post as mentioned by @Abbas_5 .